Legal and service conditions

GENERAL TERMS AND CONDITIONS OF USE OF THE PLATFORM AND OF THE SERVICE UNDER THE COMMERCIAL NAME

"CAB SERVICES PROVIDER S.L"

FOR TRAVELERS

CONTENTS

• IN GENERAL
• TERMS AND CONDITIONS OF TRANSPORTATION SERVICES
  • Description of Transportation Services
  • Legal Nature of the Company
  • Transportation Services Policies
  • Travelers' Statements
  • Company's rights - Limitation of liability
  • Fees and payment policy
  • Travelers' opinions
  • Disclaimer of liability
• PRIVACY POLICY
• GENERAL LEGAL TERMS
  • Copyrights
  • Technical Support
  • External links
  • Contact
  • Final conditions
  • Disclaimer
  • Nullity of the Term
  • Assignment
  • Applicable Law/Jurisdiction
• PLATFORM ACCEPTABLE USE POLICY

1. IN GENERAL

The following General Terms and Conditions of Use of the Platform and the Service (hereinafter, the "General Terms of Use" or "General Terms") have been established by the Limited Liability Company under the name of "TAXI SERVICES PROVIDER S.L.", with n.º ---- with registered office at C/ Caracas, 13-15, Nave 6,CP: 08030, BARCELONA, SPAIN, with n.VAT no:---- email (hereinafter, "the "Company" or "We" or "us" or "our"), which operates and manages the web platform under the trademark "Taxi Services Provider " (hereinafter, the "Platform") , through which tourists/travelers (hereinafter "Travelers", "You", "Yours", "User") make a reservation for a transportation service as defined herein (hereinafter "Transportation Services") operated by drivers of Private and Public Use Vehicles who have an Account on the Platform (hereinafter, the "Drivers") through which they receive from Us, acting as intermediaries between You and the Drivers, notifications and requests for the provision of Transportation Services to You (hereinafter, the "Service").

The following General Terms of Use of the Platform and Service ("Terms of Use" or "General Terms of Use") constitute the legally binding terms and conditions applicable to Your access to and use of the Platform and Service, including any use of software, services, features, functions, content, websites and hyperlinks and/or any other applications provided from time to time by the Company on the Platform and/or Service.

Before any use of the Platform and the Service, you are advised to read these Terms of Use and make sure you agree with them. In case you do not agree with any and/or all of them, you should not use the Platform and the Service. In case you have any queries or need any clarification and/or information regarding the Terms of Use, or have any relevant prejudices or queries, you may contact our customer service team at the telephone numbers displayed on the website www.taxitourspain.com or via email bookings@taxitourspain.com, prior to any use of the Platform. By using the Platform, you warrant and acknowledge that you have reviewed, understand and agree to these General Terms of Use unconditionally and without prejudice and that you are bound by them.

Our Company reserves the right to unilaterally amend, modify, renew, delete, add or restrict (a) these Terms of Use in whole or in part; (b) its Policies; (c) the Service; (d) the Platform Technical Specifications or otherwise (hereinafter, the "Changes") at its sole discretion and/or when any amendment, as set forth above, is required by law, possibly without Your prior notice or consent, however within the context of business ethics and the limits established by law. The Company assumes the obligation to notify You of any Change, through the Platform by means of a prominent notice when Users access the Platform. Any Change will be effective as of the date of its publication. It is clarified that any changes to these Terms of Use do not cover bookings or other transactions and uses of the Platform and the Service that have been made prior to the effective date of the Changes and have been accepted by our Company. However, should Users desire any clarification or information regarding the Changes, or should they have any disputes, reservations or inquiries related to these Changes, prior to any action they take on the Platform, they should contact Our Customer Service team. Any action, use or transaction by Users on the Platform, including use of the Service itself, after the Changes, is deemed to be an unconditional acceptance of the Changes. or if you have any dispute, reservation or query relating to these Changes, prior to any action you take on the Platform, you should contact Our Customer Support team. Any action, use or transaction by Users on the Platform, including use of the Service itself, after the Changes, is deemed to be an unconditional acceptance of the Changes. o if you have any dispute, reservation or query relating to these Changes, prior to any action you take on the Platform, you should contact Our Customer Support team. Any action, use or transaction by Users on the Platform, including use of the Service itself, after the Changes, is deemed to be an unconditional acceptance of the Changes.

It should be noted that any information/clarification provided by Customer Service with respect to the Terms of Use does not constitute a replacement, substitution or modification of these Terms of Use, as they are provided solely for the purpose of assisting Users while the Terms of Use constitutes our sole and exclusive agreement.

The Company reserves the right at any time, without justification and without prior notice to the User, to cancel, suspend or terminate the operation of the Service, revoke or customize the Platform, or certain features of the Platform and the Service. Users are solely and exclusively responsible in connection with their use of the Platform and the Service. You acknowledge and understand that You must comply with the Terms of Use of the provider cooperating with Your Device ("Provider Terms of Use"). The Provider's Terms of Use are deemed incorporated herein. Users are solely and exclusively responsible for the obligation to determine the Provider's Terms of Use applicable to Your Device.

BY AGREEING TO THESE TERMS IN ACCORDANCE WITH THE FOREGOING, USERS (AS WELL AS ANY THIRD PARTY ACTING ON THEIR BEHALF (the "AUTHORIZED USERS") EXPRESSLY AND UNCONDITIONALLY DECLARE THAT THEY ARE OF THE LEGAL AGE TO BE BOUND BY THESE TERMS AND HAVE OBTAINED ALL APPROVALS AND LICENSES NECESSARY FOR REGISTRATION ON THE PLATFORM AND USE OF THE SERVICE.

1. Description of Transportation Services to Travelers

1.1 Booking a Transportation Service with Us means that a Driver will become the person who will greet and welcome You to Your city, and/or transfer You during Your stay.

Specifically, the transportation services that may be contracted through the Platform are the following (hereinafter, the "Transportation Services" or "Pickups" or "Transfers"):

• 1.1 Transportation of passengers to and from airports, ports, train stations, bus stations.
• 1.2 Transportation of Travelers to and from the place of residence.
• 1.3 Transportation of travelers to and from places of tourist interest.
• 1.4 Transportation of Travelers to and from a point of interest in the city, including stopover(s) (for food, activity, photos, etc.).
• 1.5 Transportation of travelers during the tour and transportation to and from activity sites according to their interests.
• 2 When the driver welcomes you, you will receive the products you have purchased from us and/or products that we distribute free of charge (souvenirs, local sweets, city maps, etc.).
• 4 In order to make Your pickups a personal experience for You, we will send You the Driver's first name, last name and cell phone number and/or his/her photo in case it has been provided to us.

We are not a licensed private hire operator, nor a carrier and we do NOT provide the Transportation Services. We act solely as an intermediary between You and the Driver. By booking Your Pickup through the Platform, You enter into a direct and legally binding contractual relationship with the Driver who accepts Your Pickup. The Company provides information and a method to facilitate Transportation Services, but does not intend to provide Transportation Services or act in any way as a carrier, and therefore has no responsibility or liability for the Transportation Services provided to You by the Drivers.

2. Legal Nature of the Company

2.1 Our Company provides electronic or telephonic intermediation services for the transportation of Passengers. As an e-mediator in the Transportation Service provided by the Drivers, we act only as an intermediary between the Passengers and the Drivers. Through its Platform, the Company provides intermediary services for the provision of Transportation Services from Drivers to Passengers. In reality, the Company does not itself provide nor could it be considered as providing the Transportation Services itself, as it is not an authorized transportation operator. In the event that You make a reservation for a Transportation Service through the Platform, You acknowledge that You are entering into a contract for the provision of the Transportation Service solely with the Drivers and that You and the Driver are solely responsible for the performance of the provision of the Transportation Service. Transportation.

2.2 The Company does not provide transportation services, and does not intervene in the relationship between You and the Driver who picks You up, since the contractual relationship for the provision of the Transportation Service, is established exclusively between You and the Driver who undertakes to provide You with Transportation Services. In no way does the Company participate as a contracting party in these contracts, nor does the Company obtain any rights or obligations arising from such contracts. The Company assumes no responsibility for the transportation of the Passengers, being the Drivers the only responsible parties.

Accordingly, the Company, its representatives, employees and assistants are not responsible in any way for the risks associated with the conclusion, execution and completion of transactions between Travelers and Drivers and are not liable in any way for any damages arising from such transactions. In addition, the choice to book a Pickup through the Platform is at Your sole discretion. However, if You accept it, You are bound by and warrant that You will comply with all obligations arising under these Terms of Use.

2.3 The Company does not represent You or the Driver and therefore makes no warranties with respect to the quality of the Transportation Services, the performance of the Transfer, the behavior of the Travelers and the Drivers. In addition, the Company does not represent or act on behalf of any transportation company.

2.4 Please note that the Drivers do not have an employment relationship with the Company or its partners. The Platform constitutes a method of linking You to the Drivers. In addition, the Company does not provide any insurance to the Drivers or their vehicles and assumes no liability if You lose Your personnel while on a Pickup.

2.5 The Company may recommend Drivers to You for the provision of the Transportation Services. It will not evaluate the suitability, legality or ability of any Driver and You expressly waive and release the Company from any claim, liability or damage arising out of or in any way connected with the Driver. The Company will not be a party to any dispute between You and the Drivers. By booking the Transportation Services, You acknowledge that the Company has no involvement in the contractual relationship between the Driver and You, however, the Transportation Services are governed by these General Terms.

2.6 The brokerage services we provide are only available for personal, non-commercial use. Therefore, you are not permitted to resell, distribute through deep linking, use, copy, crawl (e.g., through spiders, scraping), display, download or reproduce any content or information, software, products or services available on the Platform, for any commercial or competitive activity or purpose.

3. Transportation Services Policies

3.1 Reservation policy

We do not operate Our Service in all cities. To find out if we can serve you at your destination, please contact us.

To book your transfer, you must provide us with certain information, such as your personal details and contact points (email - mobile), the location, date and time of pick-up, your destination, the flight number in case you arrive by plane. We can make arrangements on your behalf in case there is a delay, the number of passengers and their pieces of luggage to arrange the right vehicle to pick you up, and also your payment information. You must agree to Our Terms of Use and Privacy Policy, if You wish to make a reservation for Your transfer with Us.

When a booking transfer is made with Us, You will receive an email confirmation of receipt of Your booking transfer and We will provide You with Your Booking code and the meeting point at the Pick-up location. We will examine whether We are able to serve the Transfer in full, or whether We have grounds to reject it, in accordance with the provisions of these Terms and Conditions of Use. Once a Meet and Greet driver has been assigned to operate Your Transfer, We will provide You with their name Important legal notice: please note that completing the online booking process together with the confirmation email We send You does not constitute Our acceptance of Your offer to book a Transfer through Us, although in the email confirming Your offer, the Booking code is shown. Our acceptance of Your offer to provide through Our Platform a Transfer will take place only when We receive payment from You (i.e. when Your card or PayPal account is credited). We reserve the right to reject a booking order for any reason, including legal and regulatory reasons. If we are unable to provide the Shipping Service, we will not process Your order, We will inform You as soon as possible and, if You have already paid for the products that we cannot deliver to You, We will refund You in full in a timely manner.

You are solely responsible for submitting your actual personal details to us when booking a collection through us. You also warrant and represent that you are the holder of or have legal rights to the payment account/car details you provide to us and that there is sufficient money to cover the value of the Transfer Service. We may proceed (however, we are not obliged to do so) in a process of examining the payment details you provide to us by choosing credit card as a payment method or through Online Providers. In the event of an error, misrepresentation or other problem, We may, in Our sole discretion, reject Your Order.

3.2 Traveler Cancellation Request Policy

You have the right to cancel a Transfer already booked through Us, at any time by contacting the Company by telephone at the telephone number provided in the confirmation email or on the website or by email sent to bookings@taxitourspain.com.

If we receive a cancellation request up to 24 hours before the scheduled pick-up time, you have the following options:

1. a) reserve the amount paid to be used for any future Transfers in the cities we operate. In this case, you get a voucher equal to this amount, which you can use yourself or even pass on to another Traveler, and can be used for a limited period of 12 months from the day of your cancellation request. If the amount of the coupon is more than the cost of the rebooking, there is no refund for the difference, the total cost of the rebooking is covered by the coupon. If the amount of the coupon is less than the cost of the rebooking, the Traveler must pay the difference. The coupon is issued for one time use only and cannot be cancelled.
2. b) proceed to cancellation. In this case, there is a cancellation fee of 20% of the amount paid which will be retained by Us. The remaining 80% is refunded to you.

If the Company receives a cancellation request within 12 hours prior to the scheduled pick-up time, it is considered a last minute and non-refundable cancellation, resulting in a 100% cancellation fee and NO refund to the Traveler.

 

 

3.3 Traveler Change Request Policy

You may contact the Company via a phone call to the phone number provided in the confirmation email or on the website or send an email to bookings@taxitourspain.com and request to change any of the reservation details up to 12 hours prior to the scheduled pick-up time.

Depending on the changes requested, the Transfer price may change. At that time, the new Transfer price will be communicated to you, and the new Transfer details will take effect upon confirmation of payment of the new Transfer price where applicable. If the new Transfer price is lower, the Company will partially reimburse you. If the new Transfer price is higher, you must give us your consent to charge your card for the additional amount (if applicable) due to the change request.

The Company cannot accept any changes to the details of Transfers requested less than 12 hours prior to the scheduled pick-up time. On this occasion, the Transfer will proceed as originally booked or you may proceed with a cancellation request, as per the Traveler's Cancellation Request Policy.

3.4 Free waiting time policy

Your TAXI, will be waiting for you at the Pick Up location at the time scheduled on the Reservation Order, subject to the provisions of this Supplemental Waiting Time Policy and Extra Waiting Time Policy, so be sure to show up on time, to avoid being marked as a no-show where all the Terms of the No Show Policy apply.

The Company offers the following free waiting times, depending on the type of Transfer booked:

• Airport: 45 minutes
• Port, Train Station, Bus Station: 15minutes

 

Courtesy waiting time begins at the scheduled pick-up time.

More specifically, for an airport/port pick-up where the scheduled pick-up time is not the arrival time of the flight/ship and the flight/ship is delayed and expected later than the scheduled pick-up time, the new arrival time becomes the pick-up time.

For an airport/port pick-up where the scheduled pick-up time is the flight/ship arrival time and there is a flight/ship delay, the courtesy waiting time starts from the time the flight/ship arrives, provided the Traveler has provided correct and adequate flight/ship. ship details to enable tracking of arrival. The above is valid for up to 8 hours of flight/boat delay. If the flight/boat is delayed beyond 8 hours, the Transfer is cancelled and the entire Transfer fee is refunded to the Traveler.

For an airport/port pick-up where the pick-up time is the arrival time of the flight/ship and the flight/ship arrives before the scheduled time, the scheduled pick-up time remains the initial scheduled pick-up time.

For an airport pick-up where Travelers arrive with more than one flight, the Company considers the scheduled pick-up time to be the time declared by the Traveler as the arrival time during the reservation, or an updated arrival time according to the Traveler Change Request Policy. Any notes left by the Traveler during booking that mention multiple flights do not constitute an adjustment to the scheduled pick-up time. In the event that a group of Travelers arriving with multiple flights landing at different times have booked a Transfer, it is suggested that they add the last arriving flight in the flight details.

3.5 Overtime Waiting Policy

Extra waiting time is defined as an amount of time in addition to the complementary waiting time offered by the Company for which the Traveler requests the Driver to wait for him/her.

You may request that the Driver wait for you longer than the Company's complementary waiting time under the Complementary Waiting Time Policy, either in advance (before the Transfer is operated) or at the end of the complementary waiting time. You may do so by contacting the Company's Customer Service either by calling the telephone number provided in the confirmation email or on the website or by sending an email to hello@welcomepickups.com. The Company may only guarantee free waiting time as additional waiting time for the Traveler if the additional waiting time has not been requested at least 12 hours prior to the scheduled pick-up time.

If you request additional waiting time and the assigned Driver can accommodate you, you will be charged an additional fee for each additional 15 minutes of waiting time as follows:

• For a Pickup where a Sedan car type is assigned:

EUR 7,50 / 15 min

• For a Pickup where a Minivans car type is assigned:

EUR 10,00/ 15 min

 

The Company does not charge any commission in addition to these rates.

When the Driver is able to satisfy the request for additional waiting time, the Driver must agree to the applicable additional fees by a phone call with the Company or by completing the transaction yourself on the link the Company will send to you. Payment of the fee may be made in cash directly to the Driver prior to the commencement of the Transfer, or electronically to the Company.

3.6 Absence of travelers policy

No-show (N/C) is defined as a Traveler not being at the pick-up location at the end of the supplemental waiting time, or the additional waiting time if agreed upon between the Traveler, the assigned Driver and the Company under the Supplemental Waiting Time Policy and Extra Waiting Time Policy.

The pick-up location is defined as the place where the Traveler has requested to be picked up. In case of airport/port pick-up, the Company notifies you via the booking confirmation email of the exact pick-up location where the driver will be waiting for you (i.e. arrivals hall, departure hall, etc.).

On the occasions when the Traveler does not show up at the pick-up location at the end of his/her complementary waiting time, or at the end of the additional waiting time, or if a request for "Extra Waiting Time" could not be fulfilled by the Driver, the Transfer is marked as "No Customer" ("N/C"). In this case no amount is refunded to the Traveler. If additional waiting time was agreed with the Traveler according to the Additional Waiting Time Policy, the Traveler must also pay the additional waiting fee.

If you are not at the pick-up location at the scheduled pick-up time and the pick-up location is an airport, port, train station or bus station, the assigned driver will attempt to contact you by text message/Whatsapp/ or attempt to call you on your cell phone. By booking a transfer, you consent to us providing your cell phone number to your Welcomer.

A possible N/C will be reported by Your Welcomer to the Company, at the following times:

• For pickups at the airport before the traveler's 45-minute delay to appear at the pickup location after the scheduled pickup time
• For pickups at the port, train station and bus station before 15 minutes of traveler delay to appear at the pickup location after scheduled pickup time

Upon notification from a Driver of a possible N/C, the Company will attempt to contact the Driver (via call and/or text message/Whatsapp and/or email) in an effort to locate the Driver. These efforts will be carried out until the end of your free standby time as per these Terms of Use.

At the end of Your courtesy timeout, the following will occur:

• If he has not been contacted (has not responded), we must "release" the Driver. On this occasion, the Transfer is marked as "N/C".
• If we contact you and advise you that you will be at the pick-up location at the end of the courtesy waiting time, we must inform the Driver to wait. If you do not show up at the end of the courtesy waiting time, we will make a final effort to contact you and, depending on the outcome, we will either release the Driver immediately or follow the Company's Additional Waiting Time Policy as applicable.
• If we contact you and you requested additional waiting time, we will contact the Driver, while the Additional Waiting Time Policy will apply accordingly.

You have 24 hours to dispute a N/C by contacting Taxi Services customer service. In the event You dispute a N/C, if the Driver was at the pick-up location between the scheduled pick-up time and the end of the free waiting time (or additional waiting time, if applicable), there is sufficient evidence to presume that the Driver was at the pick-up location according to company policies. If there is sufficient evidence to presume that both you and the Driver were at the pick-up location but were not found and the transfer did not take place, you will be reimbursed 80% of the transfer fee, while 20% will be retained by us. We to partially cover the Driver's fare, as the Company is responsible for paying you your fare.

3.7 Driver absence policy

The Driver must be at the pick-up location at the scheduled pick-up time. If the Driver will be up to 10 minutes late, the Traveler will be communicated and notified (via phone call and text/Whatsapp message) as far in advance as possible and no later than the scheduled pick-up time. If the Driver is going to be more than 10 minutes late, the Company's CS will be communicated and notified as far in advance as possible and at the latest before the scheduled pick-up time. The Company's CS will contact the Traveler and notify him/her of the Driver's expected delay.

3.8 Free baggage allowance policy

When booking the Transfer, you are requested to declare the number of pieces of luggage you will carry with you during the Transfer.

A piece of baggage is considered

• A medium to large backpack.
• An average suitcase, either carry-on or checked (volume not exceeding 100 lt.)

In case of carrying additional items such as baby strollers, pet carriers, sports equipment, folding wheelchairs, musical instruments, etc., you must declare one piece of baggage for each of these items and add a note on the reservation describing them. The Company may contact you for clarification and adjust the booking details accordingly to ensure that the appropriate type of car is assigned to operate the Transfer.

The price of the Transfer and the type of car assigned to operate the booked transfer are calculated, among other factors, based on the number of Passengers and pieces of luggage declared. If you show up with more travelers and/or carry more pieces of luggage than declared, and the assigned Driver is unable to accommodate them safely and legally, the Driver will contact the Company's CS prior to the start of the Transfer to explain the situation and assist you in calling another. Vehicle. On that occasion the Driver will only carry the number of Passengers and pieces of luggage declared in the Transfer reservation.

If You appear with more Travelers and/or carry more pieces of baggage than declared, and the assigned Driver can safely and legally accommodate them (i.e., in the case of a Minivan type car accepting a Sedan type Transfer), the Driver must contact the Company prior to the start of the Transfer explaining the situation. If the additional number of Passengers and/or combination of baggage results in a different Transfer price, the Company will recalculate and notify you accordingly. If you agree to pay the additional charges, the Driver will accommodate the additional passengers and/or pieces of baggage. Otherwise, the Driver will kindly assist you to call another vehicle and transport the number of Passengers and pieces of luggage declared in the Transfer reservation.

The Company shall not bear the cost of any other means of transportation used by You.

3.9 Traveler reimbursement policy

The transfer fee paid by a Traveler will be offered as an open date voucher (as mentioned in Article 3.2 Traveler Cancellation Request Policy) on the following occasions:

• If the booked transfer is cancelled by the Company for reasons of operational capacity
• If the booked Transfer is cancelled due to a force majeure incident (strike, demonstration, natural disaster, accident, etc.)
• If the transfer is cancelled due to a flight or ship delay of more than 8 hours according to the Courtesy Standby Time Policy

Other cases:

• If the Company receives a Traveler's cancellation request up to 24 hours prior to the scheduled pick-up time, according to the Traveler's Cancellation Request Policy,there is a cancellation fee of 20% of the amount paid which will be retained by Us. The remaining 80% is refunded.
• If the Company receives a cancellation request from the Traveler within 24 hours prior to the scheduled pick-up time, per the Traveler Cancellation Request Policy, it is considered a last minute and non-refundable cancellation, resulting in a 100% cancellation fee and NO refund. to the Traveler.

In the event that the Traveler does not show up in dispute for the Traveler, if there is sufficient evidence to presume that both the Traveler and the Driver were at the pick-up location but were not found and the Transfer was not made, the Traveler will be reimbursed 80% of the price of the Transfer according to the Traveler's Absence Policy.

4. Rights and obligations of travelers - Declarations - Warranties - Guarantees

4.1 TRAVELER DISCLAIMERS AND WARRANTIES: By using the Platform, You agree:

• provide true, accurate, complete and current information about You on the booking form, and update it as necessary. The Company is not obliged to monitor or control the accuracy of the information provided by You. If any information provided by You is not in accordance with these provisions or if the Company has reasonable grounds to suspect that such information is not in accordance, the Company has the right to reject Your registration and immediately suspend or cancel, regardless of notice. If You do not register Your account and refuse any and all current or future use of the Services that require registration, You will not be entitled to cancel Your account registration and refuse any and all current or future use of the Services that require registration. In this event, You will not be entitled to any indemnification or compensation for the refusal, suspension or cancellation of Your registration.
• that you will not use the Platform: for any unlawful purpose; in any way that disrupts, damages, impairs or renders the Company less efficient; to transfer files containing viruses, Trojan horses or other harmful programs; to access or attempt to access the accounts of other users or to penetrate or attempt to penetrate any security measures; to disseminate any content that is defamatory, obscene or that may have the effect of harassing, threatening or abusing any person or group of persons on the basis of religion, gender, sexual orientation, race, ethnicity, age or disability or otherwise; to advertise or promote its own or others' products or services;
• refrain from doing anything that we reasonably believe to be disreputable or likely to damage our reputation
• and we acknowledge that we have limited control over the nature and content of information received by you or other users of the platform. While we reserve the right to do so, we do not monitor such content in the ordinary course of business and will not be responsible for such content. If you have a complaint about another user, please contact us through the Platform;
• to comply with all applicable laws of Your home country, the country, state and city in which You are located while using the software or the Service;
• treat the Drivers introduced to You through the Platform with respect and do not cause damage to their Vehicle;
• to fully indemnify and defend Us against any claim or legal proceeding brought against Us by any other person as a result of Your breach of this Agreement.
• that the email address (e.g., xxx@yahoo.com ) you use to register on the Platform will not resemble your company name. Login passwords that are deemed offensive, as well as those containing a URL or email address, may also be removed.
• that you will not use the Service or the software to cause annoyance, inconvenience or inconvenience
• that by accessing and using the Services through mobile devices, or by using certain mobile features, you may incur fees from the provider or operator of the mobile services you use ("Operator") and you are solely responsible for the payment of such fees.

4.2 You acknowledge and agree that you must avoid any action that may cause traffic safety problems. In particular, you warrant and represent that you will do the following:

• not impede in any way the Driver's ability to drive safely during Your transfer,
• do not attempt to disembark or board the vehicle when it is in motion,
• no smoking,
• not to open windows and doors without the Driver's consent;
• be decent, courteous and not display inappropriate, abusive, provocative or threatening behavior in any way during the Transfer;
• not perform any action that may cause damage to the Driver's Vehicle,
• Take care that children, animals and objects to be moved are moved responsibly,
• Do not throw objects inside or outside the vehicles or contaminate them in any way,
• Carefully observe the instructions for traveling with small children and for transporting baby and children's strollers, luggage, bicycles and pets,
• do not consume food and beverages during Your Transfer and until the end of the Transfer.
• do not embark in a vehicle with dirty or contaminated clothing.

4.3 In cases where You transport animals and/or objects during the Transfer and the Vehicle is damaged/destroyed or otherwise soiled by them, You assume the obligation to pay for such damage.

4.4. You also warrant that you have read and fully understand these Terms of Use, the Acceptable Use Policy, the Privacy Policy and accept them in full and unconditionally and that you comply with all legal requirements for acceptance of these Terms.

4.5 You warrant and represent that You will, at Your sole cost and expense, promptly take all necessary steps and, in any event, indemnify, indemnify and hold harmless the Company, its Affiliates and its Partners and any third parties deriving rights from them (partners, employees, officers, directors, suppliers, agents, representatives thereof and their associates) for any claims, loss, damage, cost, expenses, liabilities, liabilities, deflections, penalties, fines, attorneys' fees suffered by Us as a result of (a) any violation by You of these Terms of Use and/or the Acceptable Use Policy, Your representations and warranties under this Agreement, intellectual property or other rights of the Company; (b) any other action or omission that is unlawful in the course of using the Service; (c) violation of applicable law on Your behalf.

5. Company's rights

5.1 Permanent deactivation (removal) of the Platform: Except as provided in these General Terms, the Company expressly reserves the right to remove the Platform and the Service respectively, in the following cases at the Company's absolute discretion: (a) in the event that You violate the Acceptable Use Policy of the Platform, and/or (b) You violate any aforementioned term or provision and, in the Company's absolute discretion, this violation causes an immediate loss of risk to the Company and/or to any other User of the Platform (c) You have committed, in the Company's absolute discretion, a criminal or other violation, during the use of the Platform and the Service and/or the Transportation Services and/or (d) for any other material reason mentioned herein.

5.2 In the above cases, the Platform/Service is immediately and automatically deactivated, without the Company granting the Traveler the right to remedy the infringement, expressly reserving all its legal rights, including the right to compensation for any damages it may have suffered as a result of the acts and/or omissions of its Users in accordance with the above.

5.3 Temporary Deactivation (Removal) of the Platform: Except as provided in these General Terms with respect to the deactivation (deletion) of the Platform, the Company expressly reserves the right, at its sole discretion, to temporarily deactivate the Platform/Service, directly and without any penalty in the event that it deems that the Traveler has defaulted or violated any applicable law and until the Traveler cures the default within the time period indicated by the Company, at its sole discretion. In the event of default by the Traveler, the Company may definitively deactivate the Platform for the Traveler, expressly reserving all of its legitimate rights, including the right to compensation for any damages suffered by the User's actions and/or omissions in accordance with the foregoing. aforementioned.

5.4 It is expressly agreed that in the event that the permanent or temporary deactivation (deletion) of the Platform in accordance with Articles 5.1 and 5.2 above is based on automated means, the User shall not be entitled to claim compensation for any damage caused by the deactivation of the Platform/Service in accordance with the above provisions, even if the evidence relied upon by the Company for the removal of the Platform was incorrect as the User acknowledges and agrees that the automated means used by the Company to identify any illegal or contract User's breach actions are based on generalized/automated electronic commands of a software program that may include and/or commit errors or on complaints from other Users.

5.5 Termination of the Platform Function: The Company reserves the right, for technical, maintenance and/or Platform upgrade reasons, to suspend the Platform/Service function temporarily and at regular intervals. In the event that this interruption lasts for more than a reasonable period of time at the Company's absolute discretion or such interruption has already been scheduled by the Company, the Company will notify its Users. It is expressly agreed that Users shall have no claim against the Company for any loss or damage arising therefrom, even if the Company, in its sole discretion, fails to give notice of such interruption.

5.6 Except as expressly set forth herein, the Company may cancel, change, suspend or discontinue at any time any particular function of the Platform, including the availability of the Service itself, provided that it notifies Travelers in writing within a reasonable notice period prior to termination. date pursuant to this Article.

5.7 Limitation of warranties: The Company, its directors, shareholders, employees, suppliers, partners always act in good faith within the framework of the law and these General Conditions of Use. Therefore, it has taken all technical and other measures and makes every effort to ensure that (a) the Platform will operate continuously and properly without problems, interruptions, delays, errors or failures; (b) defects and/or errors are corrected, (c) the data/information transferred through the Platform (d) the technology used by the Company or the Servers, through which the Service is made available to Users, does not contain viruses or other harmful components, however THE COMPANY DOES NOT PROVIDE ANY RESPECTIVE WARRANTY for all of the above.

5.8 In addition, the Company makes no warranty for (a) the proper, effective and efficient operation of the Platform with respect to the purpose for which the Traveler uses it; (b) the compatibility of the Platform with third party software that the Driver may use, unless the Company provides this (software) and only to the extent that the Company has warranted for them in the relevant licenses provided to the Travelers (c) the correct and efficient execution of the Drivers' Transaction Obligation.

5.9 Limitation of Obligations: The Platform and the Service are provided on an "as is and as available" and fully automated basis and do not include the import by the Company of any elements into the Service's system or any customization on an ad hoc. basis. The Application may in the future be parameterized, at Company's sole discretion.

5.10 The Company shall take all necessary technical and other measures to ensure that Travelers comply with these Terms of Use; however, as an Information Society Service Provider, it has no general or legal obligation to (a) monitor, (b) actively seek facts or circumstances indicating that the Traveler has engaged in illegal activity or is in breach of contract while using the Platform/Service, (c) the provision of technical support and/or education of Travelers.

5.11 Limitation of Liability. Other than as expressly set forth herein, the Company has no civil, criminal or other liability to the Traveler, Authorized Users, its Affiliates, the Employer or employee and/or any third party rendering rights of any kind, in the event that any of these persons, during the use of the Service, suffer any damage, loss, direct or indirect, incidental or for loss of profits, business, revenue, income, reputation, product sales and frequency of service delivery, or any other direct, indirect or reimbursable, economic or non-economic, lost profits, due to:

5 .11.1 Delayed or improper sending, transmission, maintenance, retention, retention, downloading of any data, information and/or Content and/or loss and destruction of such data due to errors, omissions, malfunctions or malfunctions of the Telecommunications Networks, the Internet, the Website, Internet service providers.

5.11.2 Any permanent or temporary disabling of the Service, any termination of the Service or its individual functions, or any technical crash of the Service in accordance with the terms hereof.

5.11.3 Events, situations, acts, actions and/or omissions on the part of the Company or third parties, including Authorized Users/Users, for which the Company makes no warranty and is not subject to the terms hereof.

5.11.4 Use by Drivers or third parties of Passengers' data (including personal data) for purposes other than the use of the Service

5.11.5 Breach of applicable law on personal data protection or other applicable law relating, for example, to the use of the Service

5.11.6 Violation of the ACCEPTABLE USE POLICY OF THE PLATFORM, these Terms of Use by Travelers or other users of the Application.

5.11.7 Any discrepancy between the Service's time system and an officially defined time system.

5.11.8 Force Majeure Events.

5.11.9 Misconduct of drivers and/or failure to comply with any law on their behalf. Drivers not showing up or delays other than those assumed herein.

5.11.10 Loss of personnel during relocation or any accident.

5.12 THE COMPANY ASSUMES NO LIABILITY FOR ANY DAMAGES THE TRAVELER MAY SUFFER, INCLUDING BUT NOT LIMITED TO LOSS OF DATA DUE TO DELAYS, NON-DELIVERIES, ERRORS, SYSTEM DOWNTIME, IMPROPER DELIVERY, NETWORK OR SYSTEM, FILE DAMAGE, SERVICE INTERRUPTION CAUSED BY NEGLIGENCE, USER ERRORS AND/OR OMISSIONS.

5.13 THE COMPANY IS NOT RESPONSIBLE FOR ANY DELAYS, FAILURES IN DELIVERY OR ANY OTHER LOSS OR DAMAGE ARISING FROM THE TRANSFER OF DATA THROUGH NETWORK COMMUNICATIONS AND INSTALLATION INCLUDING INTERNET WHILE THE USER - TRAVELER ACKNOWLEDGES THAT THE SERVICE AND ANT DATA SENT BY HIM/HER ARE SUBJECT TO LIMITATIONS OF DELAYS AND ANY OTHER PROBLEMS RELATED TO THE USE OF THESE MEANS OF COMMUNICATION.

5.14 In any event, it is expressly agreed that the Company shall only be liable for direct damage resulting from intent or gross negligence on its part. Subject to mandatory legal provisions, the Company's liability for direct loss due to gross negligence, regardless of the legal reason, is expressly excluded. The Company's liability for indirect or consequential damages, regardless of the reason, is totally and explicitly excluded. Subject to the limitations set forth herein and to the extent permitted by law, any liability of the Company is limited to the full amount corresponding to the total cost of the Transportation Service.

5.15 THE LIMITATIONS AND RESTRICTIONS SET FORTH HEREIN WITH RESPECT TO LIQUIDATED DAMAGES SHALL APPLY EVEN IF THESE TERMS AND CONDITIONS ARE NOT MET AND COMPLIED WITH OR ARE DEEMED VOID OR UNENFORCEABLE AND THE USER ACKNOWLEDGES THAT THESE LIMITATIONS ARE FAIR AND CONSTITUTE THE BASIS HEREOF AND THAT WITHOUT THEM THE COMPANY WOULD NOT PROCEED.

5.16 Provision of Information: The Company, if so requested by a competent prosecuting, supervisory, judicial or other Authority, is obliged to transmit the data of Users and/or Third Parties, including the personal data of Authorized Users provided to the Company. in accordance with these General Terms and Conditions, as well as any other data and any other information provided by them without their prior notice or consent, on the grounds of necessary protective measures against risks to the state and public safety, as well as for procedural purposes, including crimes and tax misdemeanors.

6. Fees and payment policy

The Company facilitates the prepayment via Visa and/or Mastercard of a Traveler's Transfer. The cost of a Transfer ("Transfer Fee") is the amount shown to you when you obtain a quote through the Platform or the amount shown to you prior to payment. The Transfer Cost includes the Driver's fee and the Company's Revenue. The Company's Revenue is calculated on a percentage basis or may be a flat fee and its calculation may change without notice and in accordance with the Company's will and as deemed necessary for the Company's business.

Refunds: The full amount of the Transfer Fee (including Company Revenues) is charged immediately upon completion of such election to the Traveler's authorized Visa and/or Mastercard account and transferred (less Company Revenues) to such Driver's account.

Regarding the Reimbursement Policy, please refer to section II. 3 - Transportation Services Policy.

Promotional Offers: The Company, at its sole discretion, may make available to any of the Travelers promotional offers with different characteristics.

Payment Facilitation: All Donations or Fees, as applicable, will be facilitated through Visa and/or Mastercard, the Company's third party payment processing service.

7. Travelers' opinions

7.1 Only Passengers who have received the Transportation Service may rate/comment on the Transportation Service, the Drivers, their vehicles or anything else they deem appropriate and worthy of a positive or negative rating or comment.

7.2 In particular, the Company, at the end of the Transportation, sends an email to the Traveler in order to invite him/her to rate the Driver who performed the Transportation, and the Company. The Traveler rates the Driver by establishing a score from one (1) to five (5) stars. For a rating of three stars or less, the Traveler must choose one of the reasons presented to him/her to justify his/her negative rating. In any case, the Traveler has the right to send the Company comments regarding the Driver, the Company, the Transportation and/or anything else.

7.4 The Company does not compensate or reward Travelers who have submitted their rating/feedback. The Company may use Travelers' reviews, ratings and comments, at its absolute discretion, to inform Travelers for marketing purposes and for purposes of its own evaluation of the Drivers.

7.5 Travelers are entitled to post ratings/comments on public media, e.g. social networks or websites such as FB, TRIPADVISOR and it is at the Company's discretion to consider these ratings/comments as well, as part of their evaluation by the Company and how these are managed in general.

8. EXEMPTION FROM LIABILITY

By entering into this agreement and using the software, the Platform or the Service, to the extent permitted by law, you agree that you will defend, indemnify and hold harmless the Company, its licensors and each party's parent organizations, subsidiaries, affiliated companies and distributors, affiliated (distribution) partners, shareholders, officers, directors, employees, representatives, members, attorneys, licensees, agents or others involved in creating, sponsoring, promoting or making available the software and its content. The Company, its affiliated (distribution) partners, shareholders, officers, directors, employees, representatives, members, attorneys, licensors, agents or others involved in creating, sponsoring, promoting or otherwise making available the Software and its content harmlessly from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys' fees and costs) arising out of or in connection with: (i) any punitive, special, indirect or consequential loss or damage, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim, (ii) any inaccuracies relating to (descriptive) information (including personal data, comments and ratings) of users as made available on our software, (iii) the services provided by the driver, (iv) any damages, losses or costs (direct, indirect, consequential or punitive) suffered, incurred or paid by You (including attorneys' fees and costs), pursuant to, arising out of or in connection with the use, inability to use or delay or virus of our software and/or the server hosting the software, or (v) for any (personal) injury, death, property damage or other (direct, indirect, special, consequential or punitive) damages, losses or costs suffered, incurred or paid by You, whether due to (legal) acts, errors, mistakes, breaches, (gross) negligence, willful misconduct, omissions, default, misrepresentations, tort or strict liability by or (in whole or in part) attributable to You (its employees, directors, officers, agents, representatives or affiliated companies) (including attorneys' fees and costs), including any (partial) cancellation, double booking, strike, force majeure or any other event beyond our control (vi) any information in this software sometimes linked to external sites over which our services have no control and for which we assume no responsibility (vii) any violation by you or breach by you of any term of this agreement or any applicable law or regulation, whether or not referenced herein, representatives or affiliated companies (including attorneys' fees and costs), including any (partial) cancellation, double booking, strike, force majeure or any other event beyond our control (vi) any information in this software sometimes linked to external sites over which our services have no control and for which we assume no responsibility (vii) any breach by you of or non-compliance with any term of this agreement or any applicable law or regulation, whether or not referred to herein, (vi) any information in this software sometimes linked to external sites over which our services have no control and for which we assume no responsibility (vii) any breach by you of or non-compliance with any term of this agreement or any applicable law or regulation, whether or not referenced herein, whether or not referenced herein, force majeure or any other event beyond our control (vi) any information in this software sometimes linked to external sites over which our services have no control and for which we assume no responsibility (vii) any breach by you of or non-compliance with any term of this agreement or any applicable law or regulation, whether or not referenced herein, force majeure or any other event beyond our control (vi) any information in this software sometimes linked to external sites over which our services have no control and for which we assume no responsibility (vii) any breach by you of any term of this agreement or any applicable law or regulation, whether or not referenced herein.

PRIVACY POLICY

1. INTRODUCTION
2. General

We take privacy very seriously and respect and protect your personal data. We are "TAXI SERVICES PROVIDER S.L", located at C/Caracas 13-15,Nave 6,CP08030,Barcelona,Spain, with CIF: B66116633, with the following contact details:

e-mail: bookings@taxiourspain.com (hereinafter, the "Company", "We", "Us", "We", "Our") and We are the controller of your Personal Data.

This Privacy Notice informs Travelers (hereinafter, the "Traveler(s)"),

"You", "Your", "User") what information we collect about you, what we do with it and what rights you have in relation to any of your personal data we are processing . Click on "learn more" in each section for more information.

2. Amendments

This is the first version of our Privacy Policy and is effective as of July 27, 2023. Privacy Policy is in accordance with Regulation 2016/697 for the protection of individuals with regard to the processing of personal data and any other European Community law relating to the protection of your personal data. Any future amendments to the applicable regulatory framework will be incorporated into this Policy. We therefore reserve the right to update this Privacy and any supplemental privacy notices at Our sole discretion from time to time. We will notify you of changes when required by law. If You do not agree to the changes, or if You have any disputes, reservations or questions about them (changes), You may contact Us at bookings@taxitourspain.com.Tenga. Please note that any information/clarification provided to You in connection with any changes to this Policy does not constitute a replacement or modification of this Policy.

By continuing to use Our Service by any means, You automatically and unconditionally agree to the modified terms of this Policy. In the event that You do not agree to the modifications, You must not take any action or use the Platform, and provide Us with Your personal data and You have the right to terminate contracts between Us and request deletion of Your Account and Your data. To the extent permitted by applicable law. For any information or clarification, You may contact Us and, in any event, You are entitled to exercise Your rights as detailed in Section V below.

3. Content of the Privacy Policy

Our privacy policy includes:

• information about the data controller information about how to contact us for any problems related to your personal data.
• the type of personal data we collect from you and the methods of collection
• the purpose of the collection, the processing activities of your personal data and the legal basis for the processing;
• security measures we take for the protection of your personal data and our data retention policy;
• Your rights and the ways in which you can exercise them and the choices you may have regarding the processing of your personal data
• information on the protection and storage of your personal data by our company

1. DATA CONTROLLER AND DATA PROTECTION
2. Who is the Data Controller?

The data controller of your personal data is the company with the name "TAXI SERVICES PROVIDER S.L.", with registered office at C/Caracas 13-15,Nave 6,CP:08030,Barcelona,Spain, with CIF : B66116633,("Company", "we", "our" and "us").

2. Questions and Comments

If you have any questions or wish to exercise any of your rights, you may contact us at the following contact details: e-mail: bookings@taxitourspain.com. If your country has a data protection authority, you have the right to contact them if you have any questions or concerns. If we are unable to resolve your questions or concerns, you also have the right to seek a judicial remedy before a national court.

3. COLLECTION AND PROCESSING OF PERSONAL DATA
4. WHAT personal data we collect and HOW we collect it

We collect some of your personal data when you use the Service and book your transfer, or purchase a product from us or through us. We collect different types of personal data, either directly from you or from third parties through automated means such as us (by way of example):

• Identity data: you give it to us when you receive a quote, i.e. your pick-up address, when you book a transfer, your first name, last name, email, phone number, etc.
• Communication data: you provide us with your cell phone number and email, a means for us or the driver who picks you up to communicate with you about the transfer.
• Payment details You provide us with your bank card number, card expiration date, CVV, etc. to pay the transfer and your email and/or full name when paying via Visa and/or Mastercard.
• Transportation Data (History): The total number of Transfers you have made through Us where you have an Account with Us.
• Technical/device data: the type of software used when accessing the Platform, using it, etc., IP address, login information, browser type and version, operating system and platform and other technology on the devices you use to access our Platform, etc. .
• Login data, when you log in to your account on the platform, which is your email and password.
• Profile data created from information you provide to us when you make a booking, from data about your preferences and that you optionally provide to us, from your interaction with newsletters (e.g. how many and which newsletters you open and when), from your purchase habits derived from the products you may buy from us, from information derived from your browsing (type, time, cost), from your comments on market research that our Company may conduct from time to time, from your comments and your questions to us or any complaints from your interaction with social networks, or directly from our customer service, from information you voluntarily upload on social networks, from information collected from the cookies we use, from the data you give us when you complete the questionnaire we send you after payment, etc. (such as nationality, consumer preferences, etc.).
• Demographic data: age, city, zip code, etc.
• Cookie data: number of visits to the Platform, visitor interaction with the Platform (see analytics Cookies Policy).
• Customer service data: when you call the customer service team, we collect your full name, voice data, etc.

The Platform and its services are provided exclusively to persons over the age of 18. If you are under 18, do not use or provide us with any personal data, and do not use the Platform and the Service.

We collect the following personal data directly from you:- When you open an Account with us and also book a Transfer, you provide us with identity data, contact data, payment data, etc.- When you communicate with us, we collect identity data and communication data and customer service data if you communicate with the customer service team, etc. We collect the following data and information for you automatically.

• Through the use of cookies and other related technologies, we collect and/or create data about your preferences, the type of newsletter you open or do not open, its content and your interaction with us after each newsletter, the type of transfer you book, the search terms you entered or the links you clicked on the Platform, etc.
• From Your bookings, we create data about Your bookings and booking history, Your preferences, etc.
• Data about the devices through which you visit our Platform, such as IP address, login information, browser type and version, operating system and platform, and other technology on the devices you use to access our Platform, etc.
• Data on the page from which you log in and the page you visit when you leave the Platform (i.e. your browsing history).

We collect the following data and information about you from third parties:

- drivers when they are asked to rate a trip

- from Hotels when booking a transfer through the Your Hotels Platform.

2. HOW and WHY we use your personal data.

We use your information for the lawful purposes mentioned below. However, where European law restricts or prohibits certain activities described in this notice, we will not use your information for those purposes.

Subject to the foregoing, we may use information about you for the following purposes:

• To subscribe to the Platform and open your Account.
• To identify you each time you log in.
• To provide you with the Service.
• To arrange for pick-up and delivery to a reserved location.
• To communicate with You about Your Transfer.
• To communicate with you about the Platform.
• To communicate with you in order to address any questions or problems you may have.
• To receive Your payments for the Services.
• Assist you as a Traveler for Relocation.
• To handle / process Your requests, such as changing a Transfer You have booked, changing Your personal data, exercising Your rights.
• To transmit documents and information necessary for the use of the Platform and the Service.
• For marketing purposes.
• For transaction security reasons.
• for business analysis and improvements, such as making our Services available and optimized, optimizing Your experience and service within the Platform and customizing Your experience on the Platform
• For statistical analysis.
• To comply with regulatory obligations.
• For other purposes we will notify you, or identify you on a case-by-case basis, at the point where your information is originally collected.

The legal basis for our use of information about you is one of the following (which we explain in more detail in the "more information" section):

• compliance with a legal obligation to which we are subject;
• the performance of a contract to which you are a party;
• a legitimate commercial interest that does not override the interests of the company;
• where none of the above applies, your consent (which we will ask you for before processing the information).

LEARN MORE...

Purpose of the processing of the Data we process for the purpose Legal basis for your subscription to the platform and opening your account. We process your Data, for your identification, to recognize you as a user of the Platform. - To give you access to the Platform's features and services. - To use the Service/features of the Platform- Identity data- Communication data- Login data The legal basis is: a) your consent when subscribing to the Platform. b) our legitimate interest in identifying you if necessary, to prevent any fraud or security incident. c) fulfillment of our contractual obligations) to give you access to the functions and services of the Platform in order to use it b) for the creation/administration of Your account on the Platform. To book a transfer and for the provision of our Service We process your data: - to book a transfer - submission of a transfer order - to send a request to the Driver for Your pick-up. - for identification - to contact You for any case related to Your Transfer - to contact You for any case related to the Platform and the Service. - to process any payment and, in general, to proceed with any transaction with You in connection with the Transfer - to activate mechanisms to prevent fraud against You or against us - Identity Data - Communication Data - Payment Data

The legal basis is: a) contractual obligation to comply with Your transfer reservation. b) legal obligation of our Company to comply with tax law, c) legitimate interest to collect payments, detect any fraud. d) consent on specific processing, such as data storage for future purposes, etc. Support, handling of your requests: communication regarding the transfer and the platform.

We process Your data to: - Contact You regarding the Transportation Services - Your support in general on issues related to the Company, its services, Your account on the Platform - Complaints or clarifications - In general, management and optimization of the user experience on the Platform. - Customer support for issues related to the Company, Platform, transfers, services, reservations, etc. - Complaints or clarifications - Exercising your rights - Identity data - Communication data - Information you provide us related to your request - And data we create for you. In case a call is recorded, you will be notified in advance by a relevant audio message.

The legal basis is: a) our Company's legal obligation to have means for customer service before and after booking, to respond to Your inquiries about exercising Your rights. b) legitimate interest of our Company to respond to Your requests, to optimize customer services and communication with Travelers, and also to handle any case in the best way for the benefit of the data subject and reasonably expected by the data subjects. c) contractual obligation if You contact us about Your advertising and marketing transfer: to send generic and personalized newsletters. - to send marketing communications by e-mail, multimedia, automatic notifications, etc. - to run promotions, loyalty programs, etc. - Customer satisfaction with the Company's services. - Personalized marketing communication through customized messages based on the Traveler's preferences.

1. a) our Company's legitimate interest in processing the Traveler's data that you have provided us with:
2. i) for the Transfer or other transaction
3. ii) for the purpose of direct commercial communication for services or related purposes.

In these cases, You may request to unsubscribe by clicking the unsubscribe button in the email or by contacting us. In addition, the Company has a legitimate interest in creating Your profile based on all the information we have about You (e.g., transfer history, Your preferences) and also based on Your purchases and Your interaction with newsletters, Your place of residence, in order to improve Your experience. b) Your consent that You voluntarily provide us to send You newsletters and personalized information by email, and other multimedia and in case You agree to send You push notifications. Business analysis and improvements for: - Continuous operation of the Platform - Technical excellence and security of transactions - Optimization of technical systems - Treatment of technical problems - Compilation of reports and data maintenance - Login data - Identity data a) legal obligation to protect information and confidentiality b) legitimate interest for network security, preventing any fraud and unauthorized access to data, for the continuity of our business, updating our systems and the system of our partners, for our business development, optimization of our systems and technical processes, any data processing overriding data subject rights and freedoms that data subjects reasonably expect to be processed for this purpose. You have the right to object to the above processing depending on the case of data processing. It should be noted, however, that the Company is entitled to demonstrate lawful reasons for the processing to override the interests, rights and freedoms of data subjects. Statistical analysis to qualify and improve the services and procedures of the Platform which includes: - Qualification and improvement of business processes - Responsiveness and management of Your requests - Responsiveness and management of the Platform - Research and/or analysis to understand user needs - Adoption of new business and business models, programs and partnerships. - Improving Your Experience - Delivering related content - Quality surveys - Statistical analysis - Financial data - Transfer history data - Profile data - Qualification and improvement of business processes - Responsiveness and management of Your requests - Responsiveness and management of the Platform - Research and/or analysis to understand user needs - Adoption of new business and business models, programs and partnerships. - Improving your experience - Delivering related content - Quality surveys - Statistical analysis - Financial data - Transfer history data - Profile data - Qualification and improvement of business processes - Responsiveness and management of your requests - Responsiveness and management of the Platform - Research and/or analysis to understand user needs - Adoption of new business and commercial models, programs and partnerships. - Enhancing your experience - Delivering related content - Quality surveys - Statistical analysis - Financial data - Transfer history data - Profile data

1. a) the legitimate interest of the Company for the further processing of aggregated data for statistical analysis purposes to improve its products and services, complying with all necessary safeguards to collect and process data that do not identify a particular data subject and do not affect the rights and freedoms of data subjects. b) the legitimate interest to analyze the usability and functionality of the Platform, to improve our business performance for our users, to improve our partnerships, always respecting Your rights, freedoms and interests for Your personal data. Provision of personalized services, personalized experience of the Traveler: - transfer data to Your personal Driver to welcome You and provide You with a personalized experience during Your transfer - Share data with the partner hotel in case You have booked a transfer with our Company through the hotel page to provide You with a personalized experience during Your hotel accommodation. - Identity Data - Profile Data Your consent to voluntarily provide us with personal data in order for Us or Our partners to provide personalized services/experiences for You.
2. WITH WHOM do we share your information and for what purposes? For the operation of the Platform, the fulfillment of contractual obligations and for Your better support as a user, our Company reserves the right to cooperate with third party service providers who provide their services to us and access only those data that are absolutely necessary for the service. offer us (e.g. subscribing to the Platform and administering Your account, executing our contract between us, optimizing our services, etc.). These third-party service providers are contractually obligated not to use Your information for any other purpose. More specifically, our Company cooperates with: (a) a third party company that acts as a processor and hosts the data You provide to us through the Platform (b) data analysis companies (c) research companies (d) third party email marketing companies acting on our behalf and in our name to send You the newsletter (e) advertising and marketing companies (f) data analysis companies (g) research companies (h) fraud prevention and detection organizations, (i) technology service providers. We reserve the right to disclose your personal data to a third party who chooses to transfer all or part of our business. In addition, in the event of a merger or redemption or other change in our business, the new owners, etc. are entitled to use your personal data in the same manner in accordance with this Privacy Policy. Your data may be disclosed to competent judicial bodies, the police and other administrative authorities upon request and in accordance with applicable laws. Furthermore, in case of legal provision, service order or preliminary formal examination, our Company is entitled to make the relevant information available to the respective authority.
3. PROTECTION AND MANAGEMENT OF YOUR PERSONAL DATA
4. SECURITY of your personal data

We take appropriate technical and organizational measures to protect your personal data from unauthorized disclosure, use, conversion or destruction. Where appropriate, we use encryption and other technologies that can help protect any information you provide to us. We also ask our service providers to comply with privacy and data protection requirements.

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More specifically, Your personal data is handled exclusively by specially authorized personnel of the Company under our control. To carry out the processing, the Company selects natural persons or third parties with the corresponding professional qualifications that offer sufficient guarantees in terms of technical expertise and personal integrity to maintain confidentiality. The Company, through its respective contractual commitments and its partners, takes all necessary security measures to protect and ensure the confidentiality and integrity of personal data. In any case, security is subject to causes beyond the Company's control, as well as causes arising from technical problems of the network that are not controlled by the Company or force majeure. You must not disclose the data / passwords you have for your account, which are personal and non-transferable. For personalized communication, our Company also uses appropriate mathematical and/or statistical processes to compile the profile and performs regular quality and security checks on the systems and algorithms it uses to correct factors that lead to inaccuracies in the data.

2. HOW LONG will information about you be kept?

We will retain information about you for the period necessary to fulfill the purposes for which the information was collected. After that, your account will be deleted. This period will vary depending on the purposes for which the information was collected. Please note that, in some circumstances, you have the right to request deletion of the information. In addition, we are sometimes legally required to retain information, for example, for tax and accounting purposes. We may also retain it until you request deletion, or in the case of data based on your consent, until you withdraw your consent, or until you opt out of processing for which we have a legitimate interest. In determining how long to retain your personal data, we take into account the nature of your data, the amount, purpose, security, etc. You have the right to ask us to delete your data. To exercise your right, please visit the relevant section of this Privacy Policy. We reserve the right in certain circumstances to anonymize Your Data for research or statistical purposes, so that it cannot be associated with an identifiable individual, and we therefore reserve the right to use this information for an indefinite period of time. In any case, your data is stored securely.

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Gestión de Su cuenta en la Plataforma Hasta que Su cuenta sea eliminada o después de 2 años de la última acción. Órdenes de Transferencia Procesaremos Sus datos durante el tiempo necesario para gestionar una Transferencia y/o los productos o servicios que haya solicitado, incluido el tiempo necesario para reembolsar, tramitar quejas o reclamaciones relacionadas con la Transferencia o el servicio. Es posible que conservemos parte de su información que nos proporcione durante más tiempo, hasta que nos solicite que dejemos de almacenarla. Transferencias Si reserva una Transferencia, conservaremos los detalles de esta durante el tiempo que sea necesario para completar la Transferencia y cumplir con cualquier obligación legal (por ejemplo, para fines de mantenimiento de registros contables y fiscales). Solo podemos almacenar datos agregados para la Transferencia con fines analíticos comerciales. Atención al cliente Si se pone en contacto con el equipo de Atención al cliente de la Compañía, haremos un registro del asunto (incluidos los detalles de Su consulta y nuestra respuesta) y lo conservaremos mientras siga siendo relevante para nuestra relación. Los registros temporales pueden ser relevantes solo hasta que se realicen registros más permanentes, y se conservarán solo temporalmente. Análisis de usabilidad y calidad Procesaremos sus datos durante el período en que realicemos una acción o una encuesta de calidad específica o hasta que hayamos anonimizado sus datos de navegación Marketing hasta que se dé de baja de la lista de destinatarios de nuestro boletín, o hasta que retire su consentimiento, o hasta que oponerse (excluirse) del procesamiento; de lo contrario, conservaremos sus datos durante un máximo de cinco (5) años. Sin embargo, algunos elementos de su perfil, como los archivos sobre cómo interactuamos con usted, pueden dejar de estar vigentes después de un período de tiempo. por lo tanto, los eliminamos automáticamente después de un período específico (generalmente 3 años) según el propósito para el que los hayamos recopilado. si no tenemos comunicación con usted durante un período prolongado (generalmente 3 años), dejaremos de enviarle mensajes promocionales y eliminaremos el historial de sus respuestas. Esto sucederá, por ejemplo, si nunca hace clic en nuestro boletín informativo, si nunca inicia sesión en un punto de contacto digital o si nunca se pone en contacto con nosotros o no reserva una transferencia, o se pone en contacto con el servicio de atención al cliente. El motivo es que, en estos casos, asumimos que prefiere no recibir ningún mensaje nuestro. Análisis de negocios Los datos de análisis de negocios generalmente se recopilan automáticamente cuando utiliza los puntos de contacto de la Compañía y se anonimizan/agregan poco después. si no tenemos comunicación con usted durante un período prolongado (generalmente 3 años), dejaremos de enviarle mensajes promocionales y eliminaremos el historial de sus respuestas. Esto sucederá, por ejemplo, si nunca hace clic en nuestro boletín informativo, si nunca inicia sesión en un punto de contacto digital o si nunca se pone en contacto con nosotros o no reserva una transferencia, o se pone en contacto con el servicio de atención al cliente. El motivo es que, en estos casos, asumimos que prefiere no recibir ningún mensaje nuestro. Análisis de negocios Los datos de análisis de negocios generalmente se recopilan automáticamente cuando utiliza los puntos de contacto de la Compañía y se anonimizan/agregan poco después. si no tenemos comunicación con usted durante un período prolongado (generalmente 3 años), dejaremos de enviarle mensajes promocionales y eliminaremos el historial de sus respuestas. Esto sucederá, por ejemplo, si nunca hace clic en nuestro boletín informativo, si nunca inicia sesión en un punto de contacto digital o si nunca se pone en contacto con nosotros o no reserva una transferencia, o se pone en contacto con el servicio de atención al cliente. El motivo es que, en estos casos, asumimos que prefiere no recibir ningún mensaje nuestro. Análisis de negocios Los datos de análisis de negocios generalmente se recopilan automáticamente cuando utiliza los puntos de contacto de la Compañía y se anonimizan/agregan poco después. si nunca inicia sesión en un punto de contacto digital o si nunca se comunica con nosotros o no reserva una transferencia, o se comunica con el servicio al cliente. El motivo es que, en estos casos, asumimos que prefiere no recibir ningún mensaje nuestro. Análisis de negocios Los datos de análisis de negocios generalmente se recopilan automáticamente cuando utiliza los puntos de contacto de la Compañía y se anonimizan/agregan poco después. si nunca inicia sesión en un punto de contacto digital o si nunca se comunica con nosotros o no reserva una transferencia, o se comunica con el servicio al cliente. El motivo es que, en estos casos, asumimos que prefiere no recibir ningún mensaje nuestro. Análisis de negocios Los datos de análisis de negocios generalmente se recopilan automáticamente cuando utiliza los puntos de contacto de la Compañía y se anonimizan/agregan poco después.

3. TRANSFER of Your Personal Data to Third Countries

The Company generally keeps Your personal data within the European Economic Area. Where Your data is to be transferred to third countries outside the European Economic Area or International Bodies for which a decision of the European Commission is not available, all appropriate safeguards provided for in the data protection legislation applicable to transfers to third countries.

4. YOUR RIGHTS AND OPTIONS

You may have some or all of the following rights regarding information we have about you:

 

• request us to give you access to it;
• request us to correct, update or delete it;
• ask us to restrict our use of it, in certain circumstances;
• to oppose our use of it, in certain circumstances;
• withdraw your consent for us to use it;
• data portability, under certain circumstances;
• opt not to use it for direct marketing; and
• file a complaint with the supervisory authority in your country (if any).

We offer you easy ways to exercise these rights by calling the Customer Care Team by sending an email to bookings@taxitourspain.com. Some mobile applications We offer may also send You push messages, for example, about new products or services. You can disable these messages through settings on Your phone or on the Platform. It may be necessary, for the security of Your information, to request some information about You for the purpose of Your identification. Your right is exercised free of charge, however, when Your right is abused, We may charge You a fee in accordance with the conditions set by law. In any case, We respond to Your requests within one month, except in exceptional cases where Our response time to a request may be longer.

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Derecho con respecto a la información sobre usted que tenemos Más detalles (nota: se aplican ciertos límites legales a todos estos derechos) · solicitarnos que le demos acceso a ella (artículo 15) Esta es una confirmación de: · si procesamos o no Información acerca de ti; · nuestro nombre y datos de contacto; · la finalidad del tratamiento; · las categorías de información en cuestión; · las categorías de personas con las que compartimos la información · (si la tenemos) la fuente de la información, si no la recopilamos de usted; · (en la medida en que lo hagamos, que se le haya informado) la existencia de toma de decisiones automatizada, incluida la elaboración de perfiles, que produzca efectos jurídicos sobre usted o le afecte significativamente de manera similar, e información sobre la lógica involucrado, así como la importancia y las consecuencias previstas de dicho procesamiento para Usted; y · los criterios para determinar el período durante el cual almacenaremos la información. Si lo solicita, le proporcionaremos una copia de la información sobre usted que usamos (siempre que esto no afecte los derechos y libertades de otros). · solicitarnos que la rectifiquemos o actualicemos (artículo 16) Esto se aplica si la información que tenemos es inexacta o incompleta. · solicitarnos que la borremos (artículo 17) Esto se aplica si: · la información que tenemos ya no es necesaria en relación con los fines para los que la usamos; · usamos la información sobre la base de su consentimiento y usted retira su consentimiento (en este caso, recordaremos no contactarlo nuevamente, a menos que nos diga que desea que eliminemos toda su información, en cuyo caso respetaremos su deseos); · usamos la información sobre la base de un interés legítimo y descubrimos que, después de su objeción, no tenemos un interés primordial en continuar usándola; · la información fue obtenida o utilizada ilegalmente; o · para cumplir con una obligación legal. · para solicitarnos que restrinjamos nuestro procesamiento de la misma (artículo 18) Este derecho se aplica, temporalmente mientras investigamos su caso, si usted: · impugna la exactitud de la información que utilizamos; o · se ha opuesto a que usemos la información sobre la base de un interés legítimo (si hace uso de su derecho en estos casos, se lo notificaremos antes de volver a usar la información). Este derecho se aplica también si: · nuestro uso es ilegal y Usted se opone a la eliminación de los datos; o · ya no necesitamos los datos, pero Usted los requiere para establecer un caso legal. · oponerse a que lo procesemos (artículo 21) Puede oponerse en cualquier momento a cualquier procesamiento de sus datos personales, que se procesan en virtud del interés legítimo de la Compañía o el cumplimiento de un deber realizado en el interés público. · retirar su consentimiento para que la usemos (exclusión voluntaria) Esto se aplica si la base legal sobre la cual usamos la información sobre usted es el consentimiento. Estos casos quedarán claros por el contexto. · a la portabilidad de los datos (artículo 20) Si: (i) nos ha facilitado datos; y (ii) usamos esos datos, por medios automatizados, y sobre la base de su consentimiento, o sobre la base del cumplimiento de nuestras obligaciones contractuales con usted, entonces tiene derecho a recibir los datos de vuelta de nosotros en un uso común formato, y el derecho a exigirnos que transmitamos los datos a otra persona si es técnicamente factible para nosotros hacerlo. · para presentar una queja ante la autoridad supervisora ​​Puede presentar una queja ante la autoridad supervisora ​​competente en Su país. · Tarjeta de identidad Tenemos en cuenta la confidencialidad de todos los archivos que contengan datos personales y nos reservamos el derecho de solicitarle una prueba de su identidad si realiza una reclamación sobre dichos archivos. · Costos No le cobraremos por el ejercicio de sus derechos en relación con sus datos personales a menos que, según lo requiera la ley, su solicitud de acceso a la información sea irrazonable o excesiva, por lo que podemos cobrarle una tarifa razonable bajo estas condiciones. Le notificaremos de cualquier cargo antes de cumplir con Su solicitud. · Plazos Nuestro objetivo es responder a cualquier solicitud válida dentro de un (1) mes a partir de la recepción, a menos que sea muy compleja o haya realizado varias solicitudes, por lo que nuestro objetivo es responder dentro de los tres meses. Nosotros’ Le informaremos si necesitaremos más de un (1) mes por los motivos descritos anteriormente. Es posible que le preguntemos si puede decirnos exactamente qué desea recibir o qué es exactamente lo que le preocupa. Esto nos ayudará a actuar más rápido para Su solicitud. En todo caso, Usted deberá proporcionarnos hechos y/o hechos concretos y veraces para poder responder y/o satisfacer Su solicitud, de lo contrario nos reservamos el derecho de cometer cualquier error que esté fuera de nuestro control. Además, nuestra Empresa podrá rechazar solicitudes que sean injustificadas, excesivas, abusivas, inexactas o, en general, ilegales de acuerdo con las disposiciones de la ley. En todo caso, Usted deberá proporcionarnos hechos y/o hechos concretos y veraces para poder responder y/o satisfacer Su solicitud, de lo contrario nos reservamos el derecho de cometer cualquier error que esté fuera de nuestro control. Además, nuestra Empresa podrá rechazar solicitudes que sean injustificadas, excesivas, abusivas, inexactas o, en general, ilegales de acuerdo con las disposiciones de la ley. En todo caso, Usted deberá proporcionarnos hechos y/o hechos concretos y veraces para poder responder y/o satisfacer Su solicitud, de lo contrario nos reservamos el derecho de cometer cualquier error que esté fuera de nuestro control. Además, nuestra Empresa podrá rechazar solicitudes que sean injustificadas, excesivas, abusivas, inexactas o, en general, ilegales de acuerdo con las disposiciones de la ley.

1. GENERAL LEGAL TERMS
2. Copyrights

1.1 La Compañía es propietaria y propietaria legal de todos los Derechos de Propiedad Intelectual en la Plataforma y el Servicio y otorga a los Viajeros el derecho a acceder a la Plataforma y utilizar el Servicio bajo los presentes Términos de Uso («Licencia»). Las limitaciones de la Licencia están referidas a la POLÍTICA DE USO ACEPTABLE DE LA PLATAFORMA de la Plataforma. 1.2 La Compañía es propietaria y retiene en su posesión y propiedad todos los derechos, títulos e intereses con respecto a la Plataforma y el Servicio, sus funciones y características (de manera indicativa pero no restrictiva: su Software, sus programas, filosofía, apariencia, metodología y técnica mediante la cual ha sido diseñado, su modelo, algoritmos, información y materiales, know-how sobre la Plataforma, el Servicio y el Software, así como sus modificaciones, notificaciones, mejoras, parametrizaciones, funciones derivadas, manuales y otros documentos relacionados con la Implementación y operación de la Plataforma. 1.3 Todo el contenido de la Plataforma/Servicio, como textos, gráficos, logos, iconos, imágenes, etc, es propiedad de la Compañía y están protegidos por la Legislación de España, la Ley Europea y las Convenciones Internacionales y por lo tanto el Viajero no tiene ningún derecho sobre la Plataforma/Servicio que no sean los que se le otorgan en virtud de la Licencia en virtud de las presentes Condiciones de uso. 1.4 Los nombres, imágenes, logos y elementos distintivos que representan a Nuestra Empresa y sus productos/servicios, tales como la marca “TAXI SERVICES PROVIDER”, TAXI SERVICES PROVIDER S.L” y los productos/servicios que se brindan bajo esta marca y/o cualquiera de sus derivados, o denominaciones compuestas, homónimas o similares, y/o cualesquiera otros logotipos, marcas y distinciones, secretos comerciales, las patentes y cualquier otro derecho de propiedad intelectual con respecto a la Plataforma/Servicio y las funciones que el Viajero conoce a través del Servicio, son marcas registradas exclusivas y características distintivas de la Compañía y están protegidas por las leyes de marcas registradas del Reino Unido, Europa e internacionales, y propiedad industrial e intelectual y derecho de la competencia. En cualquier caso, su exposición a la Plataforma no le otorgará a Usted y/o a ningún tercero una licencia o derecho para utilizarlos. 1.5 Con estos Términos Generales de Uso, le otorgamos una licencia limitada e intransferible para acceder y utilizar la Plataforma y el Servicio, pero no permiso para descargar el Contenido y el Código de la Plataforma en su totalidad o en parte, a menos que le otorguemos nuestro permiso expreso por escrito. Esta licencia no permite ninguna reventa o uso comercial de la Plataforma/Servicio o su contenido, recopilación y uso de nuestros catálogos, nuestros productos, nuestra política comercial, minería de datos, etc. Tiene derecho a usar lo anterior solo para su uso personal.  1.6 No puede usar ninguna «etiqueta posterior» ni ningún otro «texto oculto» basado en los nombres de marca o marcas registradas de nuestra Compañía sin nuestro consentimiento expreso por escrito. En caso de uso no autorizado, la Licencia otorgada dejará de tener validez. Lo mismo se aplica a cualquier uso de los logotipos y marcas comerciales de nuestra Compañía. Queda prohibida cualquier copia, grabación analógica/digital y reproducción mecánica, distribución, transmisión, descarga, procesamiento, reventa, de parte o de todo el Contenido de la Plataforma para cualquier propósito que no sea el uso estrictamente personal, a menos que le demos nuestro consentimiento por escrito. recopilación y uso de nuestros catálogos, nuestros productos, nuestra política comercial, minería de datos, etc. Tiene derecho a utilizar lo anterior solo para su uso personal. 1.6 No puede usar ninguna «etiqueta posterior» ni ningún otro «texto oculto» basado en los nombres de marca o marcas registradas de nuestra Compañía sin nuestro consentimiento expreso por escrito. En caso de uso no autorizado, la Licencia otorgada dejará de tener validez. Lo mismo se aplica a cualquier uso de los logotipos y marcas comerciales de nuestra Compañía. Queda prohibida cualquier copia, grabación analógica/digital y reproducción mecánica, distribución, transmisión, descarga, procesamiento, reventa, de parte o de todo el Contenido de la Plataforma para cualquier propósito que no sea el uso estrictamente personal, a menos que le demos nuestro consentimiento por escrito. recopilación y uso de nuestros catálogos, nuestros productos, nuestra política comercial, minería de datos, etc. Tiene derecho a utilizar lo anterior solo para su uso personal. 1.6 No puede usar ninguna «etiqueta posterior» ni ningún otro «texto oculto» basado en los nombres de marca o marcas registradas de nuestra Compañía sin nuestro consentimiento expreso por escrito. En caso de uso no autorizado, la Licencia otorgada dejará de tener validez. Lo mismo se aplica a cualquier uso de los logotipos y marcas comerciales de nuestra Compañía. Queda prohibida cualquier copia, grabación analógica/digital y reproducción mecánica, distribución, transmisión, descarga, procesamiento, reventa, de parte o de todo el Contenido de la Plataforma para cualquier propósito que no sea el uso estrictamente personal, a menos que le demos nuestro consentimiento por escrito. Tiene derecho a usar lo anterior solo para su uso personal. 1.6 No puede usar ninguna «etiqueta posterior» ni ningún otro «texto oculto» basado en los nombres de marca o marcas registradas de nuestra Compañía sin nuestro consentimiento expreso por escrito. En caso de uso no autorizado, la Licencia otorgada dejará de tener validez. Lo mismo se aplica a cualquier uso de los logotipos y marcas comerciales de nuestra Compañía. Queda prohibida cualquier copia, grabación analógica/digital y reproducción mecánica, distribución, transmisión, descarga, procesamiento, reventa, de parte o de todo el Contenido de la Plataforma para cualquier propósito que no sea el uso estrictamente personal, a menos que le demos nuestro consentimiento por escrito. Tiene derecho a usar lo anterior solo para su uso personal. 1.6 No puede usar ninguna «etiqueta posterior» ni ningún otro «texto oculto» basado en los nombres de marca o marcas registradas de nuestra Compañía sin nuestro consentimiento expreso por escrito. En caso de uso no autorizado, la Licencia otorgada dejará de tener validez. Lo mismo se aplica a cualquier uso de los logotipos y marcas comerciales de nuestra Compañía. Queda prohibida cualquier copia, grabación analógica/digital y reproducción mecánica, distribución, transmisión, descarga, procesamiento, reventa, de parte o de todo el Contenido de la Plataforma para cualquier propósito que no sea el uso estrictamente personal, a menos que le demos nuestro consentimiento por escrito. s nombres de marca o marcas registradas sin nuestro consentimiento expreso por escrito. En caso de uso no autorizado, la Licencia otorgada dejará de tener validez. Lo mismo se aplica a cualquier uso de los logotipos y marcas comerciales de nuestra Compañía. Queda prohibida cualquier copia, grabación analógica/digital y reproducción mecánica, distribución, transmisión, descarga, procesamiento, reventa, de parte o de todo el Contenido de la Plataforma para cualquier propósito que no sea el uso estrictamente personal, a menos que le demos nuestro consentimiento por escrito. s nombres de marca o marcas registradas sin nuestro consentimiento expreso por escrito. En caso de uso no autorizado, la Licencia otorgada dejará de tener validez. Lo mismo se aplica a cualquier uso de los logotipos y marcas comerciales de nuestra Compañía. Queda prohibida cualquier copia, grabación analógica/digital y reproducción mecánica, distribución, transmisión, descarga, procesamiento, reventa, de parte o de todo el Contenido de la Plataforma para cualquier propósito que no sea el uso estrictamente personal, a menos que le demos nuestro consentimiento por escrito.

2. Technical support: platform improvements

The Company has no obligation and is not currently obligated to provide technical support, enhancements, customizations and/or upgrades to the Platform and/or the Service. Only from time to time and in its sole discretion may it upgrade the Platform and the Platform. You may also be required to perform software upgrades, otherwise, the Company has no liability for incompatible features of the version of the Platform you are using. In any event, you acknowledge and agree that these General Terms govern any current version of the Platform and the Service.

3. External links

The Platform may contain links to third party websites whose information and data protection practices are different from those of the Company. The Company is not responsible for the data protection practices or information used by third parties on their websites. It is recommended, before using other websites, to read and understand their terms of use and privacy policy. The Company does not verify the availability, content, privacy policy, quality and integrity of other websites to which the Platform may refer through "links", hyperlinks or banners. In no event shall the Company be deemed to adopt or accept the content or services of the websites and pages to which it refers or to be in any way affiliated with them.

4. Contact

By using the Platform/Service, you agree to receive electronic communications from us and you agree without reservation that they comply with all legitimate written communication requirements as to the reason for which they are created. For any complaints, comments, suggestions, etc. that you wish to send us, please contact our Customer Service at bookings@taxitourspain.com.

5. Final conditions

These General Terms are the final and only terms in effect in connection with the provision of the Service by the Company to the User and any prior terms, agreements and arrangements, whether written or oral, between the Company and the User with respect to the use of the Service are hereby superseded.

6. Disclaimer

Any delay, neglect or forbearance on the part of the Company in enforcing the User's adherence to any of these terms shall not constitute a waiver or impairment of any of the Company's rights. In the event that any term hereof is declared by any Court or competent Authority to be void and therefore unenforceable, such term shall not invalidate the remaining terms hereof, which shall remain in full force and effect.

7. Nullity of Terms

In the event that any part hereof is declared invalid or void by a court decision, such invalidity shall not affect the validity of the remaining part of these General Terms, which shall remain valid as if the invalid part had been deleted. The Company shall endeavor to replace any invalid term with a new valid term, the effect of which shall be as similar as possible to that of the cancelled term.

8. Assignment

You may not assign this Agreement without the Company's prior written approval, but the Company may assign it without Your consent to (i) a parent or subsidiary, (ii) an asset purchaser or (iii) a successor to a merger. Any attempted assignment of the Agreement in violation of this Section is void.

9. Applicable Law - Jurisdiction

Any dispute between the parties in relation to the Platform, the interpretation, the nullity of the terms of the contract, the existence or non-existence of rights and obligations of the contracting parties under the contract or even extra-contractual, shall be interpreted in accordance with the laws of England and Wales. and shall be subject to the exclusive jurisdiction of the competent courts of the City of London, to whose jurisdiction the parties voluntarily submit.

10. Cookies

Cookie List

A cookie is a small piece of data (text file) that a website, when visited by a user, asks your browser to store on your device to remember information about you, such as your language preference or login information. We set these cookies and call them first-party cookies. We also use third-party cookies, which are cookies from a domain other than the domain of the website you are visiting, for our advertising and marketing efforts. More specifically, we use cookies and other tracking technologies for the following purposes:

Performance cookies

These cookies allow us to count visits and traffic sources so that we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and to see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site and will not be able to monitor its performance.

Performance cookies
Cookies subgroup	Cookies	Cookies used
taxitourspain.com		First party
Taxiservicesprovider.com		First party
taxitourspain.com		First party
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Targeting cookies

These cookies may be set through our site by our advertising partners. These companies may use them to create a profile of your interests and show you relevant advertisements on other sites. They do not store personal information directly, but are based on the unique identification of your browser and Internet device. If you do not allow these cookies, you will experience less targeted advertising.

Targeting cookies
Cookies subgroup	Cookies	Cookies used
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		Third
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Strictly necessary cookies

These cookies are necessary for the website to function and cannot be disabled on our systems. They are generally only set in response to actions taken by you that amount to a request for services, such as setting your privacy preferences, logging in or completing forms. You can set your browser to block or alert you to these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Strictly necessary cookies
Cookies subgroup	Cookies	Cookies used
www.taxitourspain.com		First party
		First party
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		Third

Functional Cookies

These cookies allow the website to provide better functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Functional Cookies
Cookies subgroup	Cookies	Cookies used
		First party
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1. PLATFORM ACCEPTABLE USE POLICY
2. Users and their Authorized Users are obliged to use the Platform in accordance with these General Terms and Conditions and all applicable laws and regulations, as well as in accordance with the principles of good faith and business morals and ethics.
3. The aforementioned persons are prohibited:

2.1 Any use of the Platform for purposes other than the purpose of using the Service for commercial purposes.

2.2 Any access or attempted access to information and data (including personal data) that is transmitted through the Platform, for which you do not have authorization or authority to use

2.3 Access to the Platform to create or produce a product or service that is competitive to the Platform and the Platform Software.

2.4 Use of the Platform for the purpose of providing services to third parties other than those permitted in the General Conditions.

2.5 The sale, lease, alienation, transfer, assignment, concession, presentation, transmission and, in general, the commercial exploitation of the License to access and use the Service and of the rights granted by the License in accordance with the General Conditions of Use.

2.6 Providing in any way and by any means to third parties access to the Platform and any data (including personal data) and information for non-legitimate or unauthorized purposes.

2.7 The transmission of viruses, the transmission of documents and Information that are illegal, harmful, offensive, threatening, defamatory or dangerous to the security of the Platform and to the reputation of the Company, its Affiliates and Associated Companies and other Users of the Platform.

2.8. The publication of messages, Information, Documents and other data, as well as the transfer of any data (including personal data) and information that may contain abusive, threatening, offensive, defamatory and, in general, illegal content.

2.9 Any action that is or is deemed detrimental to the interests of the Company, its Affiliates and/or Associated Companies and other Users of the Platform, or that may impede the use of the Service by any third party.

2.10 Sell, assign, rent, lease, transmit, process to any third party and for any purpose any data that is related to any use of the Platform and the Service in general.

2.11 Post or transmit content that is improper, illegal, abusive, harmful, threatening, offensive, libelous, defamatory, defamatory, vulgar, obscene, pornographic, blasphemous and otherwise contrary to morality or that constitutes a violation of another's privacy or is confidential, shows empathy, may cause discomfort, discomfort or unnecessary stress to others, expresses racial, religious, national and other distinctions, may cause harm to minors in any way, violates the spiritual or other proprietary rights of others, is used to collect or retain personal data of others, promotes alcohol, drugs, cigarettes, gambling and betting, weapons, explosives, pyramid schemes, illegal activities, or in any way violates any law or the Terms of Use, advertises, promotes, advocates, recommends or encourages conduct that would be considered a criminal act that would incur civil liability or violate the law or violate the rights of any third party in any country in the world, or contains software viruses or any other code, files or programs designed to interrupt, damage, impede or destroy any computer software, equipment or hardware, or which could be deemed inappropriate in the sole judgment of the Company.

2.12 Any form of hacking, hacking and/or interception of data (including personal data) and information.

2.13 Importing to the Platform, sending and forwarding of information or software programs that may contain viruses or other harmful features that may cause the Platform to malfunction or cause traffic to the Service, which may hinder the use of the Users.

2.14 Use of the Platform in any way that, regardless of its purpose (fraudulent or negligent), may cause the Service to malfunction.

2.15 License, resale, lease, rental, assignment, subcontracting and, in general, any disposition of the Service to third parties for any use and purpose other than those expressly permitted herein.

2.16 No compilation, duplication, reproduction, counterfeiting, distribution, presentation, software included in the Service or any part thereof and/or any processing of source code.

2.17 Link the Platform with any Product/Service of the Users without the express written consent of the Company.

2.18 Any action that may affect the ability of other Users to make use of the Service, or circumvent the rights of other Users, such as, for example, their intellectual property rights, personal data, etc.

2.19 The use of mechanisms, software or other actions that impede the normal operation of the Platform.

2.20 Any copying, analog/digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, creation of derivative works of the Platform and its components described herein.

3. In the event that the aforementioned persons are in doubt as to whether an action or omission constitutes a violation of this Platform Acceptable Use Policy and/or, if they wish to report to the Company, any violation of this Policy that has come to their attention. their notification, they may contact the Company.