Cancellations, modifications and refunds
In the event that the passenger or passengers do not show up at the time and place indicated on the reservation form, the taxi will wait for 20 minutes, if the taxi does not appear it will leave and the money will not be returned in any case of the reserve.
You can cancel a reservation with a minimum of 12 hours in advance.
You can modify the details of your tour with a minimum of 2 hours in advance, by calling 932 028 800.
Guarantees and insurance
For now we do not have this type of insurance, beyond the taxi's own car insurance. But we are working to extend the coverage to our clients and obtain one with the best value for money.
Of course! All our taxi drivers speak both Spanish and English, thus facilitating communication with the different clients who want to enjoy the routes offered by TaxiTour.
About the collection and transportation:
If it is a "standard" baby stroller, there is no problem in being able to store it in the trunk of the taxi. If the baby stroller is double (for twins) or larger than average, you must call 932 028 800.
During the tour reservation process, you must indicate that you need a taxi adapted for people with reduced mobility.
The taxi route or tour is completely private, although not all the seats are occupied.
If you travel with a pet, the pet must always travel in a container that complies with IATA regulations, the same as when traveling on airplanes. In the case of a large pet or an exotic species, you must notify us by phone by calling: 932 028 800.
In principle it is not possible to make an extra stop during the trip unless it is a justified emergency.
There are no passenger collection points expressly indicated by the company. Your taxi will pick you up at any point in the city of Barcelona.
The taxi route or tour is completely private, although not all the seats are occupied.
There are no passenger collection points expressly indicated by the company. Your taxi will pick you up at any point in the city of Barcelona.
In principle it is not possible to make an extra stop during the trip unless it is a justified emergency.
During the tour reservation process, you must indicate that you need a taxi adapted for people with reduced mobility.
If it is a "standard" baby stroller, there is no problem in being able to store it in the trunk of the taxi. If the baby stroller is double (for twins) or larger than average, you must call 932 028 800.
If you travel with a pet, the pet must always travel in a container that complies with IATA regulations, the same as when traveling on airplanes. In the case of a large pet or an exotic species, you must notify us by phone by calling: 932 028 800.
About reservations:
In the event that we deny your reservation due to not having available taxis, a refund will be made to your credit card, so that if you wish you can rebook the tour at a different date or time.
Tour reservations must be made at least 24 hours in advance.
Reservations will be approved by the company within 1 hour. If after that time you have not received any confirmation or cancellation from us, please contact: 932 028 800.