Legal and service conditions

GENERAL TERMS AND CONDITIONS OF USE OF THE PLATFORM AND THE SERVICE UNDER THE COMMERCIAL NAME

        "TAXI SERVICES PROVIDER SL”

 FOR TRAVELERS

CONTENT

• IN GENERAL
• TERMS AND CONDITIONS OF TRANSPORTATION SERVICES
  • Description of Transportation Services
  • Legal nature of society
  • Transportation Services Policies
  • Traveler Statements
  • Company Rights- Limitation of Liability
  • Charges and payment policy
  • Travelers opinion
  • Disclaimer
• PRIVACY POLICY
• GENERAL LEGAL TERMS
  • Copyright
  • Technical support
  • Outlinks
  • Contact
  • final conditions
  • Resignation
  • Nullity of the Term
  • Assignment
  • Governing Law/Jurisdiction
• PLATFORM ACCEPTABLE USE POLICY

1. IN GENERAL

The following General Terms and Conditions of Use of the Platform and the Service (hereinafter, the "General Terms of Use" or "General Terms") have been established by the Limited Liability Company under the name of "TAXI SERVICES PROVIDER SL" , with no. ———- with headquarters at C/ Caracas, 13-15, Nave 6, CP: 08030, BARCELONA, SPAIN, with VAT no.:———— email (hereinafter, “the "Company" or "We" or "us" or "our"), which operates and manages the web platform under the trademark "Taxi Services Provider" (hereinafter, the "Platform"), through which tourists/ travelers (hereinafter “Travelers”, “You”, “Yours”, “User”) make a reservation for a transportation service as defined herein (hereinafter “Transportation Services”) operated by drivers of Public Use Vehicles Private and Public who have an Account on the Platform (hereinafter, the “Drivers”) through which they receive from Us, acting as intermediaries between You and the Drivers, notifications and requests for the provision of Transportation Services to You (hereinafter, the “Service”).

The following General Terms of Use of the Platform and the Service (hereinafter, "Terms of Use" or "General Terms of Use") constitute the legally binding terms and conditions applicable to Your access and use of the Platform and the Service, including any use of software, services, features, functions, content, websites and hyperlinks and/or any other applications provided from time to time by the Company on the Platform and/or in the Service.

Before any use of the Platform and the Service, you are advised to read these Terms of Use and ensure that you agree with them. In the event that you do not agree with any term and/or with all of them, you should not use the Platform and the Service. In case you have any queries or need any clarification and/or information regarding the Terms of Use, or have any relevant prejudice or query, you can contact our customer service team at the telephone numbers shown in the website www.taxitourspain.com or via email bookings@taxitourspain.com, before any use of the Platform. By using the Platform, you guarantee and acknowledge that you have reviewed, understood and accepted these General Terms of Use unconditionally and without prejudice and that you are bound by them.

Our Company reserves the right to unilaterally amend, modify, renew, delete, add or restrict (a) these Terms of Use in whole or in part; (b) its Policies; (c) the Service; (d) the Technical Specifications of the Platform or otherwise (hereinafter the "Changes") at its sole discretion and/or when any amendment, as indicated above, is required by law, possibly without Your prior notice or consent, however within the context of business ethics and the limits established by law. The Company assumes the obligation to notify you of any Change, through the Platform through a prominent notice when Users enter the Platform. Any Change will be effective from the date of publication. It is clarified that any changes to these Terms of Use do not cover reservations or other transactions and uses of the Platform and the Service that have been made before the Changes come into effect and have been accepted by our Company. However, if Users wish to have any clarification or information regarding the Changes, or if they have any dispute, reservation or query related to these Changes, prior to any action they take on the Platform, they must contact Our Customer Service team. Any action, use or transaction carried out by Users on the Platform, including the use of the Service itself, after the Changes, is considered an unconditional acceptance of the same. or in case you have any dispute, reservation or query related to these Changes, prior to any action you take on the Platform, you must contact Our Customer Service team. Any action, use or transaction carried out by Users on the Platform, including the use of the Service itself, after the Changes, is considered an unconditional acceptance of the same. or in case you have any dispute, reservation or query related to these Changes, prior to any action you take on the Platform, you must contact Our Customer Service team. Any action, use or transaction carried out by Users on the Platform, including the use of the Service itself, after the Changes, is considered an unconditional acceptance of the same.

It should be noted that any information / clarification provided by Customer Service regarding the Terms of Use does not constitute a replacement, substitution or any modification of these Terms of Use, as they are provided solely for the purpose of assisting Users while the Terms Use constitutes our sole and exclusive agreement.

The Company reserves the right at any time, without justification and without prior notice to the User, to cancel, suspend or terminate the operation of the Service, revoke or customize the Platform, or certain features of the Platform and the Service. Users are solely and exclusively responsible in relation to the use of the Platform and the Service. You acknowledge and understand that You must comply with the Terms of Use of the provider cooperating with Your device (hereinafter, the “Terms of Use of the Provider”). The Provider Terms of Use are deemed incorporated herein. Users are solely and exclusively responsible for the obligation to determine the Provider's Conditions of Use applicable to their Device.

BY ACCEPTING THESE TERMS IN ACCORDANCE WITH THE ABOVE, USERS (AS WELL AS ANY THIRD PARTY ACTING ON THEIR BEHALF (the “AUTHORIZED USERS”) EXPRESSLY AND UNCONDITIONALLY REPRESENT THAT THEY ARE OF LEGAL AGE TO BE BOUND BY THESE GENERAL TERMS AND HAVE OBTAINED ALL THE APPROVALS AND LICENSES NECESSARY FOR YOUR REGISTRATION ON THE PLATFORM AND THE USE OF THE SERVICE.

1. Description of Transportation Services for Travelers

1.1 Booking a Transport Service with Us, means that a Driver will become the person who will greet and welcome You to your city, and/or transport You during Your stay.

Specifically, the transport services that you can contract through the Platform are the following (hereinafter, the "Transportation Services" or "Pickups" or "Transfer"):

• 1.1 Transportation of Travelers to and from airports, ports, train stations, bus stations.
• 1.2 Transportation of Travelers to and from the place of residence.
• 1.3 Transportation of travelers to and from places of tourist interest.
• 1.4 Transportation of Travelers to and from a point of interest in the city, including stopover(s) (for food, activity, photos, etc.).
• 1.5 Transportation of travelers during the tour and transportation to and from places of activities based on their interests.
• 2 The moment the Driver welcomes you, you will receive the products you have purchased from us. and/or products that we distribute for free (souvenirs, local sweets, city maps, etc.).
• 4 To make Your Pickups a personal experience for You, We will send You the Driver's first name, last name and mobile phone number and/or photo if provided.

We are not a licensed private rental operator or carrier and do NOT provide Transportation Services. We act solely as intermediaries between You and the Driver. By reserving Your Pickup through the Platform, You enter into a direct and legally binding contractual relationship with the Driver who accepts Your Pickup. . The Company provides information and a method for facilitating Transportation Services, but does not intend to provide Transportation Services or act in any way as a carrier, and therefore has no responsibility or liability for Transportation Services provided to you by the Company. drivers.

2. Legal nature of society

2.1 Our Company provides electronic or telephone intermediation services for the transportation of Travelers. As an e-mediator body in the Transportation Service performed by Drivers, we act solely as intermediaries between Travelers and Drivers. Through its Platform, the Company provides intermediation services for the provision of Transportation Services from Drivers to Travelers. In reality, the Company does not itself provide and could not be considered to provide the Transportation Services itself, as it is not an authorized transportation operator. In the event that you make a reservation for a Transportation Service through the Platform, you acknowledge that you are entering into a contract for the provision of the Transportation Service only with the Drivers and that you and the Driver are solely responsible for compliance with the provision. of the transportation service. Transport.

2.2 The Company does not provide transportation services, and does not intervene in the relationship between You and the Driver who Picks You Up, since the contractual relationship for the provision of the Transportation Service is established exclusively between You and the Driver who agrees to provide you You with Transportation Services. In no way does the Company participate as a contracting party in these contracts, nor does it obtain rights or obligations derived from said contracts. The Company does not assume any responsibility for the transportation of Travelers, being the Drivers the only ones responsible.

Consequently, the Company, its representatives, employees and assistants are not responsible in any way for the risks associated with the conclusion, execution and completion of transactions between Travelers and Drivers and are not responsible in any way for damages arising from such transactions. In addition, the choice to book a Pickup through the Platform is at Your sole discretion. However, if you accept it, you are bound by and warrant that you will comply with all obligations arising out of these Terms of Use.

2.3 The Company does not represent You or the Driver, therefore it does not offer any guarantee regarding the quality of the Transportation Services, the completion of the Transfer, the behavior of Travelers and Drivers. Furthermore, the Company does not represent or act on behalf of any transportation company.

2.4 Please note that Drivers do not have an employment relationship with the Company or its partners. The Platform is a method of linking you with Controllers. In addition, the Company does not provide any insurance to Drivers or their vehicles and assumes no responsibility if You lose Your staff while on a Pickup.

2.5 The Company may recommend Drivers for the provision of Transportation Services. You will not evaluate the suitability, legality or ability of any Driver and You expressly waive and release the Company from any claims, liabilities or damages arising out of or in any way related to the Driver. The Company will not be a party to any dispute between You and the Drivers. By booking the Transportation Services, You acknowledge that the Company has no part in the contractual relationship between the Driver and You, however, the Transportation Services are governed by these General Terms.

2.6 The brokerage services we provide are only available for personal, non-commercial use. Therefore, you may not resell, distribute via deep linking, use, copy, crawl (for example, via spiders, scrape), display, download, or reproduce any content or information, software, products, or services available on the Platform, for any commercial or competitive activity or purpose.

3. Transportation Services Policies

3.1 Booking Policy

We do not operate Our Service in all cities. To find out if we can serve you at your destination, you should consult us.

To book your transfer, you must provide us with certain information, such as your personal details and contact points (email – mobile), the place, date and time of pick-up, your place of destination, the flight number in case you arrive By plane. We can make arrangements on your behalf in the event of a delay, the number of passengers and their luggage items to arrange the right vehicle to pick you up, and also your payment information. You must agree to Our Terms of Use and Privacy Policy, if You wish to make a reservation for Your transfer with Us.

When a booking transfer is made with Us, You will receive an email confirming receipt of Your booking transfer and We will provide You with Your Booking code and the meeting point at the Pick-up location. We will examine if we can serve the Transfer in its entirety, or if we have reasons to reject it, in accordance with the provisions of these General Conditions of Use. Once a welcome driver has been assigned to operate your transfer, we will provide you with his name Notice legal important: Please note that completing the online booking process together with the confirmation email We send to You does not constitute our acceptance of Your offer to book a Transfer through Us, although in the confirmation email Your offer , the Reservation code is displayed. Our acceptance of Your offer to provide a Transfer through Our Platform will take place only when We receive payment from You (ie when Your card or PayPal account is credited). We reserve the right to reject a reservation order for any reason, including legal and regulatory. If We are unable to provide You with the Transportation Service, We will not process Your order, We will inform You as soon as possible and, if You have already paid for the products that We cannot deliver to You, We will refund You in full in due time.

You are solely responsible for submitting your actual personal details to us when booking a pickup through us. You also warrant and represent that you own or have legal rights to the account/auto pay details you provide to us and that there is enough money to cover the value of the Transfer Service. We may (but are not required to) proceed through a review process of the payment details you provide to us when choosing credit card as your payment method or through Online Providers. In the event of an error, misleading statement or other problem, We may, at Our sole discretion, reject Your Order.

3.2 Traveler Cancellation Request Policy

You have the right to cancel a Transfer already booked through Us, at any time by contacting the Company by phone at the phone number provided in the confirmation email or on the website or by email sent to bookings@taxitourspain.com 

If we receive a cancellation request up to 24 hours before the scheduled pickup time, you have the following options:

1. a) reserve the amount paid to be used in any future Transfer in the cities that we operate. In this case, you get a coupon equal to this amount, which you can use yourself or even pass on to another Traveler, and can be used for a limited period of 12 months from the day of your cancellation request. If the amount of the coupon is higher than the cost of the new reservation, there is no refund for the difference, the total cost of the new reservation is covered by the coupon. If the amount of the coupon is less than the cost of the new reservation, the Traveler must proceed to pay the difference. The coupon is issued for one use only and cannot be cancelled.
2. b) proceed to the cancellation. In this case, there is a cancellation fee of 20% of the amount paid that will be retained by Us. The remaining 80% is refunded to you.

If the Company receives a cancellation request within 12 hours prior to the scheduled pickup time, it is considered a last-minute cancellation and non-refundable, resulting in a 100% cancellation fee and NO refund to the Traveler. .

 

 

3.3 Traveler Change Request Policy

You can contact the Company via phone call at the phone number provided in the confirmation email or on the website or send an email to bookings@taxitourspain.com and request to change any of the booking details up to 12 hours before the scheduled pickup time.

Depending on the changes requested, the Transfer price may change. At that time, the new Transfer price will be communicated to you, and the new Transfer details will become effective upon confirmation of payment of the new Transfer price where applicable. If the new Transfer price is lower, the Company will partially refund you. If the new transfer price is higher, you must give us your consent to charge your Card for the additional amount (if any) due to the change request.

The Company cannot accept any changes to the details of Transfers requested less than 12 hours before the scheduled pickup time. On this occasion, the Transfer will be made as initially reserved or you can proceed with a cancellation request, according to the Traveler Cancellation Request Policy.

3.4 Free Waiting Time Policy

Your TAXI will be waiting for you at the Pick Up location at the time scheduled in the Reservation Order, subject to the provisions of this Complementary Waiting Time Policy and Extra Waiting Time Policy, so you must make sure to show up on time , to prevent it from being marked as a no-show where all the Terms of the Traveler No-Show Policy apply.

The Company offers the following free waiting times, depending on the type of Transfer booked:

• Airport: 45 minutes
• Port, Train Station, Bus Station: 15 minutes

 

Courtesy waiting time starts counting from the scheduled pickup time.

More specifically, for an airport/port pickup where the scheduled pickup time is not the flight/ship arrival time and the flight/ship is delayed and expected later than the scheduled pickup time, the new pickup time arrival becomes the pick-up time.

For an airport/port pickup where the scheduled pickup time is the flight/ship arrival time and there is a flight/ship delay, courtesy waiting time starts from the time the flight/ship arrives , provided that the Traveler has provided a correct and suitable flight/ship. ship details to allow tracking of arrival. The above is valid for up to 8 hours of flight/ship delay. If the flight/ship is delayed more than 8 hours, the Transfer is canceled and the entire Transfer fee is refunded to the Traveler.

For an airport/port pickup where the pickup time is the flight/ship arrival time and the flight/ship arrives earlier than the scheduled time, the scheduled pickup time remains the initial scheduled pickup time.

For an airport pickup where Travelers arrive with more than one flight, the Company considers the scheduled pickup time to be the one declared by the Traveler as the arrival time during booking, or an updated arrival time based on Policy traveler change request. Any note left by the Traveler during booking that mentions multiple flights does not constitute an adjustment to the scheduled pick-up time. In the event that a group of Travelers arriving with multiple flights landing at different times have booked a Transfer, it is suggested that they add the last arriving flight to the flight details.

3.5 Extra Waiting Time Policy

Extra waiting time is defined as an amount of time in addition to the complementary waiting time offered by the Company for which the Traveler requests the Driver to wait for him.

You may request that the Driver wait for you longer than the Company's additional waiting time under the Additional Waiting Time Policy, either in advance (before the Transfer is operated) or at the end of the additional waiting time. You can do this by contacting the company's Customer Service, either by calling the phone number provided in the confirmation email or on the website or by sending an email to hello@welcomepickups.com. The Company can only guarantee the free waiting time as additional waiting time for the Traveler if the additional waiting time has not been requested at least 12 hours before the scheduled pick-up time.

If you request additional wait time and the assigned Driver can accommodate you, you will be charged an additional fee for each 15 minutes of additional wait time, as follows:

• For a Pickup where a Sedan car type is assigned:

€7,50 / 15 min

• For a Pickup where a Minivans car type is assigned:

EUR 10,00/ 15 min

 

The Company does not charge any commission in addition to these rates.

When the Driver is able to accommodate the request for additional waiting time, the Driver must agree to the applicable additional fees by making a phone call with the Company or by completing the transaction yourself at the link that the Company will send to you. Payment of the fee can be made in cash directly to the Driver before the start of the Transfer, or electronically to the Company.

3.6 No Traveler Policy

Traveler No Show (N/A) is defined as a Traveler who is not at the pickup location at the end of the additional waiting time, or additional waiting time if agreed between the Traveler, the assigned Driver and the Company under the Complementary Waiting Time Policy and Extra Waiting Time Policy.

The pickup location is defined as the location from which the Traveler has requested to be picked up. In the case of airport/port pick-up, the Company notifies you via the booking confirmation email of the exact pick-up location where the driver will be waiting for you (i.e. arrivals hall, departures hall, etc.) .

On occasions when the Traveler does not show up at the pick-up location at the end of their complementary waiting time, or at the end of the additional waiting time, or if a request for “Extra Waiting Time” has not been able to be attended to by the Driver, Transfer is marked as “No Customer” (“N/A”). In this case no amount is refunded to the Traveler. If additional waiting time has been agreed with the Traveler under the Additional Waiting Time Policy, the Traveler must also pay the additional waiting fee.

If you are not at the pickup location at the scheduled pickup time and the pickup location is an airport, port, train station or bus station, the assigned driver will attempt to contact you via text/Whatsapp/ or it will try to call you on your mobile. By booking a transfer, you consent to us providing your mobile phone number to your Welcomer.

A possible N/C will be informed by Your Welcomer to the Company, at the following times:

• For airport pickups before the traveler's 45 minute delay to show up at the pickup location after the scheduled pickup time
• For port, train station, and bus station pickups before the traveler is 15 minutes late in appearing at the pickup location after the scheduled pickup time

Upon notification by a Driver of a possible N/A, the Company will attempt to contact the Driver (via call and/or text/Whatsapp and/or email) in an effort to locate the Driver. These efforts will continue until the end of your free waiting time under these Terms of Use.

At the end of Your courtesy waiting time, the following will happen:

• If you have not been contacted (have not responded), we must "release" the Driver. On this occasion, the Transfer is marked “N/A”.
• If we contact you and tell you that you will be at the pickup location at the end of the courtesy waiting time, we must tell the Driver to wait. If you do not show up by the end of the courtesy wait time, we will make a final effort to contact you and, depending on the result, either release the driver immediately or follow the Company's Additional Wait Time Policy as applicable.
• If we contact you and you requested an additional waiting time, we will contact the Driver, while the Additional Waiting Time Policy will be applied accordingly.

You have 24 hours to dispute an N/C by contacting Taxi Services customer service. In the event You dispute an N/C, if the Driver was at the pickup location between the scheduled pickup time and the end of the free waiting time (or additional waiting time, if applicable), there is sufficient evidence to assume that the Driver was at the pickup location as per company policies. If there is sufficient evidence to assume that both you and the driver were at the pick-up location but did not meet and the transfer did not go through, 80% of the transfer price will be refunded to you, while 20% will be kept. Us to partially cover the Driver's fee, as the Company is responsible for paying your fee to you.

3.7 Driver Absence Policy

The Driver must be at the pickup location at the scheduled pickup time. If the Driver is up to 10 minutes late, the Traveler will be contacted and notified (via call and text/Whatsapp) as far in advance as possible and no later than the scheduled pickup time. If the Driver is going to be more than 10 minutes late, he will communicate and notify the CS of the Company as far in advance as possible and, at the latest, before the scheduled pick-up time. The CS of the Company will contact the Traveler and notify him of the expected delay of the Driver.

3.8 Baggage allowance policy

When booking the Transfer, you are requested to declare the number of pieces of luggage that you will take with you during the Transfer.

One piece of baggage is considered

• A medium to large backpack.
• An average suitcase, either hand-held or checked (volume not exceeding 100 lt)

If you are bringing additional items such as baby strollers, pet carriers, sports equipment, folding wheelchairs, musical instruments, etc., you must declare one piece of baggage for each of these items and add a note to the reservation describing them. The Company may contact you for clarification and adjust the booking details accordingly to ensure that the appropriate car type is allocated to operate the Transfer.

The price of the Transfer and the type of car assigned to operate the reserved transfer are calculated, among other factors, based on the number of Travelers and pieces of luggage declared. If you appear with more travelers and/or carry more pieces of luggage than declared, and the assigned Driver cannot accommodate them safely and legally, the Driver will contact the CS of the Company before the start of the Transfer to explain the situation. and help him call another. Vehicle. On that occasion, the Driver will only carry the number of Travelers and pieces of luggage declared in the Transfer reservation.

If You appear with more Travelers and/or carry more pieces of baggage than declared, and the assigned Driver can safely and legally accommodate them (i.e., in the event that a Minivan-type car would accept a Sedan-type Transfer), the Driver must contact the Company before the start of the Transfer explaining the situation. If the additional number of Travelers and/or baggage combination generates a different Transfer price, the Company will recalculate it and notify you accordingly. If you agree to pay the additional charges, the Driver will accommodate the additional passengers and/or pieces of baggage. Otherwise, the Driver will be kind enough to help you call another vehicle and transport the number of Travelers and pieces of luggage declared in the Transfer reservation.

The Company will not bear the cost of any other means of transportation used by You.

3.9 Traveler Refund Policy

The transfer fee paid by a Traveler will be offered as an open date voucher (as mentioned in article 3.2 Traveler Cancellation Request Policy) on the following occasions:

• If the reserved transfer is canceled by the Company for reasons of operational capacity
• If the reserved Transfer is canceled due to an incident of force majeure (strike, demonstration, natural disaster, accident, etc.)
• If the transfer is canceled due to a delay of more than 8 hours in the flight or the ship according to the Courtesy Wait Time Policy

Other cases:

• If the Company receives a Traveler cancellation request up to 24 hours before the scheduled pick-up time, according to the Traveler Cancellation Request Policy,there is a cancellation fee of 20% of the amount paid which will be retained by Us. The remaining 80% is returned.
• If the Company receives a Traveler cancellation request within 24 hours prior to the scheduled pickup time, as per the Traveler Cancellation Request Policy,it is considered a last minute cancellation and non-refundable, resulting in a 100% cancellation fee and NO refund. to the Traveler.

In the event of a Traveler no-show disputed by the Traveler, if there is sufficient evidence to assume that both the Traveler and the Driver were at the pickup location but did not meet and the Transfer did not go through, the Traveler will be refunded the 80% of the price of the Transfer according to the Traveler absence policy.

4. Rights and obligations of travelers - Declarations - Guarantees

4.1 DECLARATIONS AND GUARANTEES OF TRAVELERS: By using the Platform, you agree:

• provide true, accurate, complete and up-to-date information about yourself in the reservation form, and update it when necessary. The Company is not obligated to monitor or control the accuracy of the information provided by You. If any information provided by you does not agree with these provisions or if the Company has reasonable grounds to suspect that such information does not agree, the Company has the right to reject your registration and immediately suspend or cancel, regardless of notice. , the registration of Your account and to reject any use, present or future, of the Services that require registration. In this case, You will not be entitled to any indemnity or compensation for the refusal, suspension or cancellation of Your registration.
• that you will not use the Platform: for any illegal purpose; in any way that disrupts, damages, impairs or makes the Company less efficient; to transfer files that contain viruses, Trojan horses or other harmful programs; access or attempt to access the accounts of other users or penetrate or attempt to penetrate any security measures; to disseminate any content that is defamatory, obscene or that may have the effect of harassing, threatening or abusing a person or group of people based on religion, gender, sexual orientation, race, ethnicity, age or disability or otherwise; to advertise or promote your own or third party products or services;
• refrain from doing anything we reasonably consider to be disreputable or likely to damage our reputation
• and we acknowledge that we have limited control over the nature and content of information received by you or other users of the platform. Although we reserve the right to do so, we do not monitor such content in the ordinary course of business and will not be responsible for such content. If you have a complaint about another user, please contact us through the Platform;
• to comply with all applicable laws of Your home country, the country, state, and city in which You are located while using the software or the Service;
• treat Drivers introduced to You through the Platform with respect and not cause damage to your Vehicle;
• to fully compensate and defend Us against any claim or legal proceeding brought against Us by anyone else as a result of Your breach of this agreement.
• that the email (eg xxx@yahoo.com ) you use to register with the Platform will not resemble the name of the company. Login passwords that are considered offensive, as well as those that contain a URL or email address, can also be removed.
• that you will not use the Service or software to cause annoyance, annoyance or inconvenience
• that by accessing and using the Services through mobile devices, or by using certain mobile features, you may incur fees from the provider or operator of the mobile services You use ("Operator") and You are solely responsible for paying such fees. .

4.2 You acknowledge and agree that you must avoid any action that may cause traffic safety problems. In particular, you warrant and represent that you will:

• not in any way prevent the Driver from driving safely during Your transfer,
• do not attempt to disembark or board the vehicle when it is in motion,
• No Smoking,
• not open windows and doors without the consent of the Driver;
• be decent, courteous and not display inappropriate, abusive, provocative or threatening behavior in any way during the Transfer;
• not take any action that may cause damage to the Driver's Vehicle,
• Take care that children, animals and objects to be moved are done responsibly,
• Do not throw objects inside or outside the Vehicles or contaminate them in any way,
• Carefully observe the instructions for traveling with small children and for transporting baby and children's strollers, luggage, bicycles and pets,
• not consume food and drinks during Your Transfer and until the end of the Transfer.
• Do not board a Vehicle with dirty or contaminated clothing

4.3 In the cases in which You transport animals and/or objects during the Transfer and the Vehicle is damaged/destroyed or becomes dirty in any way because of them, You assume the obligation to pay said damages.

4.4. You also warrant that you have read and fully understand these Terms of Use, the Acceptable Use Policy, the Privacy Policy, and fully and unconditionally accept them and that you comply with all legal requirements for acceptance of these Terms.

4.5 You warrant and represent that, at your own responsibility and expense, you will promptly take all necessary steps and, in any event, compensate, indemnify and hold harmless the Company, its Affiliates and Partners and any third party that derives rights from they (partners, employees, administrators, suppliers, agents, representatives of the same and their associates) for any claim, loss, damage, cost, expense, liability, deviation, sanctions, fines, attorney fees that we have suffered as a result of ( a) any violation by You of these Terms of Use and/or the Acceptable Use Policy, of Your representations and warranties under this Agreement, of intellectual property or other rights of the Company; (b) any other act or omission that is unlawful while using the Service; (c) violation of applicable law on Your behalf.

5. company rights

5.1 Definitive deactivation (elimination) of the Platform : Except as provided in these General Terms, the Company expressly reserves the right to remove the Platform and the Service respectively, in the following cases at the absolute discretion of the Company: a) in the event that You violate the Acceptable Use Policy of the Platform, and/or b) violates any term or provision mentioned and, at the absolute discretion of the Company, this violation causes an immediate loss of risk for the Company and/or for any other User of the Platform c) has committed, in absolute discretion of the Company, a criminal or other violation, during the use of the Platform and the Service and/or the Transportation Services and/or) for any other important reason mentioned herein.

5.2 In the above cases, the Platform/Service is deactivated immediately and automatically, without the Company granting the Traveler the right to rectify the infraction, expressly reserving all their legal rights, including the right to compensation for the damages that may have occurred. could suffer. for the acts and/or omissions of its Users in accordance with the aforementioned.

5.3 Temporary deactivation (elimination) of the Platform : Except as provided in these General Terms regarding the deactivation (deletion) of the Platform, the Company expressly reserves the right, at its sole discretion, to temporarily deactivate the Platform/Service, directly and without any penalty in the event that considers that the Traveler has breached or has infringed any applicable law and until the Traveler cures the breach within the period indicated by the Company, at its sole discretion. In the event of non-compliance by the Traveler, the Company may permanently deactivate the Platform for the Traveler, expressly reserving all its legitimate rights, including the right to compensation for any damage suffered by the actions and/or omissions of the User in accordance with the former. mentioned.

5.4 It is expressly agreed that in the event that the permanent or temporary deactivation (deletion) of the Platform in accordance with articles 5.1 and 5.2 above is based on automated means, the user shall not be entitled to claim compensation for any damage caused by the deactivation of the Platform/Service, in accordance with the above provisions, even if the evidence on which the Company relied for the removal of the Platform was incorrect as the user acknowledges and accepts that the automated means used by the Company to identify any illegal or contract Users' non-compliance actions are based on widespread/automated electronic commands from a software program that may include and/or make errors or on complaints from other Users.

5.5 Termination of Platform Function : The Company reserves the right, for technical, maintenance and/or update reasons of the Platform, to suspend the function of the Platform/Service temporarily and at regular intervals. In the event that this interruption lasts more than a reasonable period of time in the absolute discretion of the Company or such interruption has already been scheduled by the Company, the latter will notify its Users. It is expressly agreed that Users will not be able to bring any claim against the Company for any loss or damage arising for this reason, even if the Company, in its sole discretion, does not give notice of such interruption.

5.6 Except as expressly provided herein, the Company may at any time cancel, change, suspend or discontinue any particular feature of the Platform, including the availability of the Service itself, provided it notifies Travelers in writing within a period reasonable notice prior to termination. date according to this article.

5.7 Limitation of Warranties : The Company, its directors, shareholders, employees, suppliers, partners always act in good faith within the framework of the law and these General Conditions of Use. Therefore, it has taken all technical and other measures and does everything possible to ensure that (a) the Platform functions continuously and properly without problems, interruptions, delays, errors or failures; (b) defects and/or errors are corrected, (c) the data/information transferred through the Platform (d) the technology used by the Company or the Servers, through which the Service is made available to Users, does not contain viruses or other harmful components, however THE COMPANY DOES NOT OFFER ANY RESPECTIVE WARRANTY for all of the aforementioned.

5.8 In addition, the Company does not provide any guarantee for (a) the proper, effective and efficient functioning of the Platform with respect to the purpose for which the Traveler uses it; (b) the compatibility of the Platform with third-party software that the Driver may use, unless the Company provides this (software) and only to the extent that the Company has guaranteed for them in the relevant licenses provided to Travelers (c) the correct and efficient execution of the Transaction Obligation of the Drivers.

5.9 Limitation of Obligations : The Platform and the Service are provided “as is and made available” and in a fully automated manner and do not include the importation by the Company of any element into the Service system or any customization on an ad hoc basis. base. The Application may be parameterized in the future, at the Company's sole discretion.

5.10 The Company will take all necessary technical and other measures to ensure that Travelers comply with these Terms of Use; however, as a Service Provider of the Information Society, it has no general or legal obligation to (a) control, (b) actively seek facts or circumstances that indicate that the Traveler has engaged in an illegal activity or is in breach of the contract while using the Platform/Service, (c) the provision of technical support and/or education of Travelers.

5.11 Limitation of responsibility . In addition to what is expressly established in this document, the Company has no civil or criminal rights or responsibility towards the Traveler, the Authorized Users, their Affiliates, the Employer or employee and/or any third party that renders rights of any kind, in case of that any of these persons, during the use of the Service, suffer any damage, loss, direct or indirect, incidental or for loss of profits, business, income, reputation, sales of products and frequency of provision of services, or any other direct damage , indirect or reimbursable, economic or not, lost profits, due to:

5 .11.1 Delayed or inappropriate sending, transmission, maintenance, retention, downloading of any data, information and/or Content and/or loss and destruction of such data due to errors, omissions, malfunctions or malfunctions of Telecommunications Networks , Internet, the website, Internet service providers.

5.11.2 Any permanent or temporary disablement of the Service, any termination of the Service or its individual functions, or any technical collision of the Service in accordance with the terms hereof.

5.11.3 Events, situations, acts, actions and/or omissions by the Company or third parties, including Users/Authorized Users, for which the Company makes no warranty and is not bound by the terms hereof.

5.11.4 Use by Drivers or third parties of Traveler data (including personal data) for purposes other than use of the Service

5.11.5 Violation of applicable personal data protection law or other applicable law relating, for example, to the use of the Service

5.11.6 Violation of the ACCEPTABLE USE POLICY OF THE PLATFORM, these Conditions of Use by Travelers or other users of the Application.

5.11.7 Any discrepancy between the Service's time system and an officially defined time system.

5.11.8 Force Majeure Events.

5.11.9 Driver misconduct and/or breach of any law on their behalf. Drivers who do not show up or delays other than those assumed in this document.

5.11.10 Loss of personnel during the transfer or any accident.

5.12 The company does not assume responsibility for any damage that the traveler may suffer, including but not limited to the loss of data due to delays, lack of delivery, errors, time of inactivity of the system, incorrect delivery, network or system, damage files, interruption OF THE SERVICE CAUSED BY NEGLIGENCE, ERRORS AND/OR OMISSIONS OF THE USERS.

5.13 THE COMPANY IS NOT LIABLE FOR ANY DELAYS, FAILURES IN DELIVERY OR ANY OTHER LOSS OR DAMAGE ARISING FROM THE TRANSFER OF DATA THROUGH NETWORK COMMUNICATIONS AND INSTALLATION INCLUDING THE INTERNET AS LONG AS USER – TRAVELERS ACKNOWLEDGE THAT THE SERVICE AND DATA ANT SENT BY HIM / SHE ARE SUBJECT TO LIMITATIONS OF DELAYS AND ANY OTHER PROBLEMS RELATED TO THE USE OF THESE MEANS OF COMMUNICATION.

5.14 In any case, it is expressly agreed that the Company is only liable for direct damages resulting from intent or gross negligence on its part. Subject to mandatory legal provisions, the Company's liability for direct loss due to gross negligence, regardless of the legal reason, is expressly excluded. The Company's liability for indirect or consequential damages, regardless of the reason, is fully and explicitly excluded. Subject to the limitations set forth herein and to the extent permitted by law, any Company liability is limited to the full amount corresponding to the full cost of the Transportation Service.

5.15 THE LIMITATIONS AND RESTRICTIONS SET FORTH HEREIN WITH RESPECT TO DAMAGES SHALL APPLY EVEN IF THESE TERMS AND CONDITIONS ARE NOT FOLLOWED AND COMPLIED WITH OR FOUND VOID OR UNENFORCEABLE AND THE USER ACKNOWLEDGES THAT THESE LIMITATIONS ARE FAIR AND CONSTITUTE THE BASIS OF THIS DOCUMENT AND THAT WITHOUT THEM THE COMPANY WOULD NOT PROCEED.

5.16 Provision of Information: The Company, if requested by a competent processing, supervisory, judicial or other Authority, is obliged to transmit the data of the Users and/or Third Parties, including the personal data of the Authorized Users provided to the Company. in accordance with these General Conditions, as well as any other data and information provided by them without their prior notice or consent, due to the necessary protection measures against risks to the state and public safety, as well as for procedural purposes. , including crimes and tax misdemeanors.

6. Charges and payment policy

The Company facilitates prepayment through Visa and/or Mastercard, of a Traveler's Transfer. The cost of a Transfer (“Transfer Cost”) is the amount shown to you when you obtain a quote through the Platform or the amount shown to you before payment. The transfer cost includes the Driver's fee and the Company's income. The Company's Income is calculated on a percentage basis or may be a fixed rate and its calculation may change without notice and in accordance with the will of the Company and as deemed necessary for the business of the Company.

Refunds: The full amount of the Transfer Fee (including Company Proceeds) is charged immediately upon completion of such election to the Traveler's authorized Visa and/or Mastercard account and transferred (less Company Proceeds) to the account of said Driver.

About the Refund Policy, see section II. 3 -Transportation Services Policies.

Promotional Offers: The Company, at its sole discretion, may make promotional offers with different characteristics available to any of the Travelers.

Payment Facilitation: All Donations or Charges, as applicable, will be facilitated through Visa and/or Mastercard, Company's third-party payment processing service.

7. Traveler opinions

7.1 Only Travelers who have received the Transportation Service may rate/comment the Transportation Service, the Drivers, their vehicles or anything else they deem appropriate and deserving of annotation or positive or negative comment.

7.2 In particular, the Company, at the end of the Transportation, sends an email to the Traveler in order to invite him to rate the Driver who performed the Transportation, and the Company. The Traveler rates the Driver establishing a score from one (1) to five (5) stars. For a rating of three stars or less, the Traveler must choose one of the reasons presented to justify the negative evaluation of him. In any case, the Traveler has the right to send the Company comments regarding the Driver, the Company, the Transport and/or anything else.

7.4 The Company does not indemnify or reward Travelers who have submitted their rating/feedback. The Company may use Traveler reviews, ratings and feedback, at its sole discretion, to inform Travelers for marketing purposes and for its own evaluation of Drivers.

7.5 Travelers have the right to post ratings/comments on public media, for example, social networks or websites such as FB, TRIPADVISOR and it is at the discretion of the Company to consider these ratings/comments as well, as part of their evaluation by the Company and how These are generally administered.

8. DISCLAIMER

By entering into this agreement and using the software, Platform, or Service, to the fullest extent permitted by law, you agree that you will defend, indemnify, and hold harmless the company, its licensors, and any parent organizations, subsidiaries, affiliated companies, and distributors of each party.

PRIVACY POLICY

1. INTRODUCTION
2. General

We take privacy very seriously and respect and protect your personal data. We are "TAXI SERVICES PROVIDER SL", with headquarters at C/Caracas 13-15, Nave 6, CP08030, Barcelona, ​​Spain, with CIF: B66116633, with the following contact information:

email: bookings@taxiourspain.com (hereinafter referred to as the “Company”, “We”, “Us”, “Our”) and We are the controllers of your Personal Data.

This Privacy Notice informs Travelers (hereinafter, the "Traveller(s)",

“You”, “Yours”, “User”) what information about you we collect, what we do with it and what rights you have in relation to any of your personal data that we are processing. . Click “learn more” in each section for more information.

2. Amendments

This is the first version of Our Privacy Policy and it is in force since July 27, 2023. Privacy Policy is in accordance with Regulation 2016/697 for the protection of natural persons against the processing of personal data and any other law of the European Community regarding the protection of your personal data. Any future changes to the applicable regulatory framework will be incorporated into this Policy. Therefore, We reserve the right to update this Privacy and any supplemental privacy notice at Our sole discretion, from time to time. We will notify you of changes when required by law. If you do not agree to the changes, or if you have any disputes, reservations or questions about them (changes), you can contact us at bookings@taxitourspain.com. Please note that any information/clarification given to you in relation to any changes to this Policy does not constitute a substitution or modification of this Policy.

By continuing to use Our Service by any means, You automatically and unconditionally agree to the modified terms of this Policy. In case you do not agree with the modifications, you must not perform any action or use of the Platform, and provide us with Your personal data and you have the right to terminate the contracts between us and request the deletion of Your Account and Your data. , to the extent permitted by applicable law. For any information or clarification, you can contact us and, in any case, you have the right to exercise your rights as detailed in Section V below.

3. Content of the Privacy Policy

Our privacy policy includes:

• information about the data controller information on how to contact us for any problem related to your personal data.
• the type of personal data we collect for you and the methods of collection
• the purpose of the collection, the processing activities of your personal data and the legal basis for the processing;
• security measures we take to protect your personal data and our data retention policy;
• Your rights and the ways to exercise them and the options you may have regarding the processing of your personal data
• information about the protection and storage of your personal data by our company

1. RESPONSIBLE FOR DATA PROCESSING AND PROTECTION
2. Who is the Data Controller?

The data controller of your personal data is the company with the name "TAXI SERVICES PROVIDER SL", with headquarters at C/Caracas 13-15, Nave 6, CP:08030, Barcelona, ​​Spain, with CIF: B66116633, ("Company », «us», «our» and «us»).

2. Questions and Comments

If you have any questions or wish to exercise any of your rights, you can contact us at the following contact information: email: bookings@taxitourspain.com. If your country has a data protection authority, you have the right to contact it if you have any questions or concerns. If we are unable to resolve your questions or concerns, you also have the right to seek legal redress in a national court.

3. COLLECTION AND PROCESSING OF PERSONAL DATA
4. WHAT personal data we collect and HOW we collect it

We collect some of your personal data when you use the Service and book your transfer, or purchase a product from or through us. We collect different types of personal data, either directly from you or from third parties through automated means such as us (indicatively):

• Identity data: you give them to us when you receive a quote, that is, your pick-up address, when you book a transfer, your name, surname, email, telephone, etc.
• Communication Data: You provide us with your mobile phone number and email, a means for us or the driver who picks you up to contact you about the transfer.
• Payment data You provide us with your bank card number, the expiration date of the card, the CVV, etc. to pay the transfer and your email and/or full name when paying through Visa and/or Mastercard.
• Transport Data (History): The total number of Transfers you have made through Us where you have an Account with Us.
• Device/technical data: the type of software used when entering the Platform, when using it, etc., IP address, login information, browser type and version, operating system and platform and other technology on the devices you use to access our Platform, etc. .
• Login data, when you log into your account on the platform, which is your email and password.
• Profiling data created from information you provide to us when you make a reservation, from data about your preferences and optionally provided to us, from your interaction with newsletters (for example, how many and which newsletters you open and when) , from your purchase habits derived from the products that you can buy from us, from the information derived from your navigation (type, time, cost), from your comments on the market research that our Company may carry out from time to time, from your comments and your questions to us or any complaints from your interaction with social networks, or directly from our customer service, from the information you voluntarily upload to social networks, from the information collected from the cookies we use, from the data that you give us when you complete the questionnaire we send you after payment, etc. (such as nationality, consumer preferences, etc.).
• Demographic data: age, city, zip code, etc.
• Cookie data: number of visits to the Platform, visitor interaction with the Platform (see analytically Cookies Policy).
• Customer service data: When you call our customer service team, we collect your full name, voice data, etc.

The platform and its services are provided exclusively to persons over 18 years of age. If you are under the age of 18, please do not use or provide us with any personal data, and do not use the Platform and Service.

We collect the following personal data directly from you:- When you open an Account with us and also book a Transfer, you provide us with identity data, contact data, payment data, etc.- When you communicate with us, we collect identity data and communication data and customer service data if you contact the customer support team, etc. We collect the following data and information for you automatically.

• Through the use of cookies and other related technologies, we collect and/or create data about your preferences, the type of newsletter you open or not, its content and your interaction with us after each newsletter, the type of transfer you book, the terms search results you have entered or the links you have clicked on on the Platform, etc.
• From Your reservations, we create data about Your reservations and reservation history, Your preferences, etc.
• Data about the devices through which you visit our Platform, such as IP address, login information, browser type and version, operating system and platform, and other technology on the devices you use to access our Platform, etc.
• Data about the page from which you log in and the page you visit when you leave the Platform (i.e. your browsing history)

We collect the following data and information about you from third parties:

– from drivers when asked to rate a trip

– from Hotels when a transfer is booked through the Your Hotels Platform.

2. HOW and WHY we use your personal data.

We use your data for the legal purposes mentioned below. However, where European laws restrict or prohibit certain activities described in this notice, we will not use your information for those purposes.

Subject to the above, we may use information about you for the following purposes:

• To subscribe to the Platform and open your Account.
• To identify you each time you log in.
• To provide you with the Service.
• To arrange your pick up and drop off at a reserved location.
• To communicate with You about Your Transfer.
• To communicate with you about the Platform.
• To communicate with you in order to address any of the queries or problems you may have.
• To receive Your payments for the Services.
• Help you as a Traveler for the Transfer.
• To handle/process Your requests, such as changing a Transfer You have booked, changing Your personal data, exercising Your rights.
• To transmit documents and information necessary for the use of the Platform and the Service.
• For marketing purposes.
• For transaction security reasons.
• for business analysis and improvements, such as making our Services available and optimized, optimizing Your experience and service within the Platform, and customizing Your experience on the Platform
• For statistical analysis.
• To comply with regulatory obligations.
• For other purposes that we will notify you of, or identify you on a case-by-case basis, at the point where your information is originally collected.

The legal basis for our use of information about you is one of the following (which we explain in more detail in the "more information" section):

• compliance with a legal obligation to which we are subject;
• the performance of a contract to which you are a party;
• a legitimate business interest that does not override the interests You have to protect the ·information;
• where none of the above apply, your consent (which we will ask for before processing the information).

KNOW MORE…

Purpose of processing the Data we process for the purpose Legal basis for your subscription to the platform and opening of your account. We process your data, for your identification, to recognize you as a user of the platform. – To give you access to the functions and services of the Platform. – to use the Service/platform features- Identity data- Communication data- Login data The legal basis is: a) your consent when subscribing to the Platform. b) our legitimate interest in identifying you if necessary, to avoid any fraud or security incident. c) compliance with our contractual obligations) to give you access to the functions and services of the Platform to be able to use it b) for the creation/management of Your account on the Platform. To book a transfer and for the provision of our Service We process your data: – to book a transfer – submission of a transfer order – To send a request to the Driver for Your pick-up. – for identification – to contact you for any case related to Your Transfer – to contact you for any case related to the Platform and the Service. – to process any payment and, in general, to proceed with any transaction with you in relation to the Trans – to activate mechanisms to prevent fraud against you or against us – identity data – communication data – payment data

The legal basis is: a) contractual obligation to comply with Your transfer reservation. b) legal obligation of our Company to comply with tax law, c) legitimate interest to collect payments, detect any fraud. d) consent to specific processing, such as storage of data for future purposes, etc. Support, handling of your requests: communication regarding the transfer and the platform.

We process Your data for: – Contacting You regarding Transportation Services – Your general support on issues related to the Company, its services, Your account on the Platform – Complaints or clarifications – In general, management and optimization of the user experience on the Platform. – Customer service for issues related to the Company, Platform, transfers, services, reservations, etc. – Complaints or clarifications – Exercise of your rights – Identity data – Communication data – Information you provide us related to your request – And data we create for you. In case a call is recorded, you will be notified in advance by a relevant audio message.

The legal basis is: a) the legal obligation of our Company to have means for customer service before and after the reservation, to respond to Your queries about the exercise of Your rights. b) legitimate interest of our Company to respond to Your requests, to optimize customer service and communication with Travelers, and also to handle any case in the best way for the benefit of the interested party and that is reasonably expected by the interested parties. c) contractual obligation if you contact us about your transfer of advertising and marketing: to send generic and personalized newsletters. – to send marketing communications by email, multimedia, push notifications, etc. – to run promotions, loyalty programs, etc. – Customer satisfaction with the Company's services. – Personalized marketing communication through personalized messages based on the preferences of the Traveler.

1. a) the legitimate interest of our Company to process the Traveler data that you have provided to us:
2. i) for the Transfer or other transaction
3. ii) for purposes of direct commercial communication for services or related purposes.

In these cases, you can request to unsubscribe by clicking the unsubscribe button in the email or by contacting us. In addition, the Company has a legitimate interest in creating Your profile based on all the information We have about You (eg.

1. a) the legitimate interest of the Company for the further processing of aggregated data for the purpose of statistical analysis in order to improve its products and services, complying with all necessary guarantees to collect and process data that does not identify a particular data subject and does not affect the rights and freedoms of the interested parties. b) the legitimate interest to analyze the usability and functionality of the Platform, to improve our business performance for our users, to improve our partnerships, always respecting Your rights, freedoms and interests for Your personal data. Provision of personalized services, personalized Traveler experience: – transfer data to Your personal Driver to welcome You and provide a personalized experience during Your transfer – Share data with the partner hotel in case You have booked a transfer with our Company through the hotel page to provide You with a personalized experience during Your stay at the hotel. – Identity Data – Profile Data Your consent to voluntarily provide us with personal data in order for Us or Our partners to provide you with personalized services/experiences.
2. WITH WHOM do we share your information and for what purposes? For the operation of the Platform, the fulfillment of contractual obligations and for Your best support as a user, our Company reserves the right to cooperate with third-party service providers who provide us with their services and access only those data that are absolutely necessary for the service. offer to us (for example, subscribing to the Platform and managing Your account, performing our contract between us, optimizing our services, etc.). These third party service providers are contractually bound not to use your information for any other purpose. More specifically, our Company cooperates with: (a) a third party company that acts as a processor and hosts the data you provide to us through the Platform (b) data analysis companies (c) research companies (d) marketing companies by email from third parties acting on our behalf to send you the newsletter (e) advertising and marketing companies (f) data analysis companies (g) research companies (h) fraud prevention and detection organizations, ( i) technology service providers. We reserve the right to disclose your personal data to a third party who chooses to transfer all or part of our business. Also, in the event of a merger or redemption or other change in our business, new owners, etc. have the right to use your personal data in the same way in accordance with this Privacy Policy. Your data may be communicated to competent judicial bodies, the police and other administrative authorities when requested and in accordance with applicable laws. Likewise, in case of legal disposition, service order or preliminary formal examination, our Company has the right to make the pertinent information available to the respective authority.
3. PROTECTION AND MANAGEMENT OF YOUR PERSONAL DATA
4. SECURITY of your personal data

We take appropriate technical and organizational measures to protect your personal data from unauthorized disclosure, use, conversion or destruction. Where applicable, we use encryption and other technologies that can help protect any information you provide to us. We also ask our service providers to comply with privacy and data protection requirements.

KNOW MORE…

More specifically, Your personal data is handled exclusively by specially authorized personnel of the Company under our control. To carry out the treatment, the Company selects natural persons or third parties with the corresponding professional qualifications that offer sufficient guarantees in terms of technical knowledge and personal integrity to maintain confidentiality. The Company, through its respective contractual commitments and its partners, takes all necessary security measures to protect and ensure the confidentiality and integrity of personal data. In any case, security is subject to causes beyond the control of the Company, as well as causes derived from technical problems in the network that are not controlled by the Company or causes of force majeure. You must not disclose the data / passwords you have for your account, which are personal and non-transferable. For personalized communication, our Company also uses appropriate mathematical and/or statistical processes to compile the profile and performs regular quality and security checks on the systems and algorithms it uses to correct factors that lead to data inaccuracies.

2. HOW LONG will information about you be kept?

We will retain information about you for the period necessary to fulfill the purposes for which the information was collected. After that, your account will be deleted. Said period will vary depending on the purposes for which the information was collected. Please note that, in some circumstances, you have the right to request the deletion of the information. In addition, we are sometimes legally required to retain information, for example for tax and accounting purposes. We may also keep it until you request its deletion, or in the case of data based on your consent, until you withdraw your consent, or until you opt out of the processing for which we have a legitimate interest. To determine the retention time of your personal data, we take into account the nature of your data, the amount, the purpose, the security, etc. You have the right to ask us to delete your data. To exercise your right, please visit the relevant section of this Privacy Policy. We reserve the right in certain circumstances to anonymize Your data for research or statistical purposes so that it cannot be associated with an identifiable person, so we reserve the right to use this information for an indefinite period of time. In any case, your data is stored securely.

KNOW MORE…

Gestión de Su cuenta en la Plataforma Hasta que Su cuenta sea eliminada o después de 2 años de la última acción. Órdenes de Transferencia Procesaremos Sus datos durante el tiempo necesario para gestionar una Transferencia y/o los productos o servicios que haya solicitado, incluido el tiempo necesario para reembolsar, tramitar quejas o reclamaciones relacionadas con la Transferencia o el servicio. Es posible que conservemos parte de su información que nos proporcione durante más tiempo, hasta que nos solicite que dejemos de almacenarla. Transferencias Si reserva una Transferencia, conservaremos los detalles de esta durante el tiempo que sea necesario para completar la Transferencia y cumplir con cualquier obligación legal (por ejemplo, para fines de mantenimiento de registros contables y fiscales). Solo podemos almacenar datos agregados para la Transferencia con fines analíticos comerciales. Atención al cliente Si se pone en contacto con el equipo de Atención al cliente de la Compañía, haremos un registro del asunto (incluidos los detalles de Su consulta y nuestra respuesta) y lo conservaremos mientras siga siendo relevante para nuestra relación. Los registros temporales pueden ser relevantes solo hasta que se realicen registros más permanentes, y se conservarán solo temporalmente. Análisis de usabilidad y calidad Procesaremos sus datos durante el período en que realicemos una acción o una encuesta de calidad específica o hasta que hayamos anonimizado sus datos de navegación Marketing hasta que se dé de baja de la lista de destinatarios de nuestro boletín, o hasta que retire su consentimiento, o hasta que oponerse (excluirse) del procesamiento; de lo contrario, conservaremos sus datos durante un máximo de cinco (5) años. Sin embargo, algunos elementos de su perfil, como los archivos sobre cómo interactuamos con usted, pueden dejar de estar vigentes después de un período de tiempo. por lo tanto, los eliminamos automáticamente después de un período específico (generalmente 3 años) según el propósito para el que los hayamos recopilado. si no tenemos comunicación con usted durante un período prolongado (generalmente 3 años), dejaremos de enviarle mensajes promocionales y eliminaremos el historial de sus respuestas. Esto sucederá, por ejemplo, si nunca hace clic en nuestro boletín informativo, si nunca inicia sesión en un punto de contacto digital o si nunca se pone en contacto con nosotros o no reserva una transferencia, o se pone en contacto con el servicio de atención al cliente. El motivo es que, en estos casos, asumimos que prefiere no recibir ningún mensaje nuestro. Análisis de negocios Los datos de análisis de negocios generalmente se recopilan automáticamente cuando utiliza los puntos de contacto de la Compañía y se anonimizan/agregan poco después. si no tenemos comunicación con usted durante un período prolongado (generalmente 3 años), dejaremos de enviarle mensajes promocionales y eliminaremos el historial de sus respuestas. Esto sucederá, por ejemplo, si nunca hace clic en nuestro boletín informativo, si nunca inicia sesión en un punto de contacto digital o si nunca se pone en contacto con nosotros o no reserva una transferencia, o se pone en contacto con el servicio de atención al cliente. El motivo es que, en estos casos, asumimos que prefiere no recibir ningún mensaje nuestro. Análisis de negocios Los datos de análisis de negocios generalmente se recopilan automáticamente cuando utiliza los puntos de contacto de la Compañía y se anonimizan/agregan poco después. si no tenemos comunicación con usted durante un período prolongado (generalmente 3 años), dejaremos de enviarle mensajes promocionales y eliminaremos el historial de sus respuestas. Esto sucederá, por ejemplo, si nunca hace clic en nuestro boletín informativo, si nunca inicia sesión en un punto de contacto digital o si nunca se pone en contacto con nosotros o no reserva una transferencia, o se pone en contacto con el servicio de atención al cliente. El motivo es que, en estos casos, asumimos que prefiere no recibir ningún mensaje nuestro. Análisis de negocios Los datos de análisis de negocios generalmente se recopilan automáticamente cuando utiliza los puntos de contacto de la Compañía y se anonimizan/agregan poco después. si nunca inicia sesión en un punto de contacto digital o si nunca se comunica con nosotros o no reserva una transferencia, o se comunica con el servicio al cliente. El motivo es que, en estos casos, asumimos que prefiere no recibir ningún mensaje nuestro. Análisis de negocios Los datos de análisis de negocios generalmente se recopilan automáticamente cuando utiliza los puntos de contacto de la Compañía y se anonimizan/agregan poco después. si nunca inicia sesión en un punto de contacto digital o si nunca se comunica con nosotros o no reserva una transferencia, o se comunica con el servicio al cliente. El motivo es que, en estos casos, asumimos que prefiere no recibir ningún mensaje nuestro. Análisis de negocios Los datos de análisis de negocios generalmente se recopilan automáticamente cuando utiliza los puntos de contacto de la Compañía y se anonimizan/agregan poco después.

3. TRANSFER of Your personal data to third countries

The Company generally maintains your personal data within the European Economic Area. When Your data is going to be transmitted to third countries outside the European Economic Area or International Organizations for which a decision from the European Commission is not available, all the appropriate guarantees provided for in the data protection legislation applicable in transfers to third parties countries.

4. YOUR RIGHTS AND YOUR OPTIONS

You may have some or all of the following rights with respect to the information we hold about you:

 

• ask us to give you access to it;
• ask us to rectify, update or delete it;
• ask us to restrict our use of it, in certain circumstances;
• object to our use of it, in certain circumstances;
• withdraw your consent for us to use it;
• data portability, in certain circumstances;
• opt out of using it for direct marketing; and
• lodge a complaint with the supervisory authority of Your country (if one exists).

We offer you easy ways to exercise these rights by calling the Customer Service Team by sending an email to bookings@taxitourspain.com. Some mobile applications we offer may also send you push messages, for example about new products or services. You may disable these messages through the settings on Your phone or on the Platform. It may be necessary, for the security of Your information, to request some information about You for the purpose of Your identification. Your right is exercised free of charge, however, when your right is used abusively, we may charge you a fee in accordance with the conditions established by law. In any case, We respond to Your requests within one month, except in rare cases where our response time to a request may be longer.

KNOW MORE…

Derecho con respecto a la información sobre usted que tenemos Más detalles (nota: se aplican ciertos límites legales a todos estos derechos) · solicitarnos que le demos acceso a ella (artículo 15) Esta es una confirmación de: · si procesamos o no Información acerca de ti; · nuestro nombre y datos de contacto; · la finalidad del tratamiento; · las categorías de información en cuestión; · las categorías de personas con las que compartimos la información · (si la tenemos) la fuente de la información, si no la recopilamos de usted; · (en la medida en que lo hagamos, que se le haya informado) la existencia de toma de decisiones automatizada, incluida la elaboración de perfiles, que produzca efectos jurídicos sobre usted o le afecte significativamente de manera similar, e información sobre la lógica involucrado, así como la importancia y las consecuencias previstas de dicho procesamiento para Usted; y · los criterios para determinar el período durante el cual almacenaremos la información. Si lo solicita, le proporcionaremos una copia de la información sobre usted que usamos (siempre que esto no afecte los derechos y libertades de otros). · solicitarnos que la rectifiquemos o actualicemos (artículo 16) Esto se aplica si la información que tenemos es inexacta o incompleta. · solicitarnos que la borremos (artículo 17) Esto se aplica si: · la información que tenemos ya no es necesaria en relación con los fines para los que la usamos; · usamos la información sobre la base de su consentimiento y usted retira su consentimiento (en este caso, recordaremos no contactarlo nuevamente, a menos que nos diga que desea que eliminemos toda su información, en cuyo caso respetaremos su deseos); · usamos la información sobre la base de un interés legítimo y descubrimos que, después de su objeción, no tenemos un interés primordial en continuar usándola; · la información fue obtenida o utilizada ilegalmente; o · para cumplir con una obligación legal. · para solicitarnos que restrinjamos nuestro procesamiento de la misma (artículo 18) Este derecho se aplica, temporalmente mientras investigamos su caso, si usted: · impugna la exactitud de la información que utilizamos; o · se ha opuesto a que usemos la información sobre la base de un interés legítimo (si hace uso de su derecho en estos casos, se lo notificaremos antes de volver a usar la información). Este derecho se aplica también si: · nuestro uso es ilegal y Usted se opone a la eliminación de los datos; o · ya no necesitamos los datos, pero Usted los requiere para establecer un caso legal. · oponerse a que lo procesemos (artículo 21) Puede oponerse en cualquier momento a cualquier procesamiento de sus datos personales, que se procesan en virtud del interés legítimo de la Compañía o el cumplimiento de un deber realizado en el interés público. · retirar su consentimiento para que la usemos (exclusión voluntaria) Esto se aplica si la base legal sobre la cual usamos la información sobre usted es el consentimiento. Estos casos quedarán claros por el contexto. · a la portabilidad de los datos (artículo 20) Si: (i) nos ha facilitado datos; y (ii) usamos esos datos, por medios automatizados, y sobre la base de su consentimiento, o sobre la base del cumplimiento de nuestras obligaciones contractuales con usted, entonces tiene derecho a recibir los datos de vuelta de nosotros en un uso común formato, y el derecho a exigirnos que transmitamos los datos a otra persona si es técnicamente factible para nosotros hacerlo. · para presentar una queja ante la autoridad supervisora ​​Puede presentar una queja ante la autoridad supervisora ​​competente en Su país. · Tarjeta de identidad Tenemos en cuenta la confidencialidad de todos los archivos que contengan datos personales y nos reservamos el derecho de solicitarle una prueba de su identidad si realiza una reclamación sobre dichos archivos. · Costos No le cobraremos por el ejercicio de sus derechos en relación con sus datos personales a menos que, según lo requiera la ley, su solicitud de acceso a la información sea irrazonable o excesiva, por lo que podemos cobrarle una tarifa razonable bajo estas condiciones. Le notificaremos de cualquier cargo antes de cumplir con Su solicitud. · Plazos Nuestro objetivo es responder a cualquier solicitud válida dentro de un (1) mes a partir de la recepción, a menos que sea muy compleja o haya realizado varias solicitudes, por lo que nuestro objetivo es responder dentro de los tres meses. Nosotros’ Le informaremos si necesitaremos más de un (1) mes por los motivos descritos anteriormente. Es posible que le preguntemos si puede decirnos exactamente qué desea recibir o qué es exactamente lo que le preocupa. Esto nos ayudará a actuar más rápido para Su solicitud. En todo caso, Usted deberá proporcionarnos hechos y/o hechos concretos y veraces para poder responder y/o satisfacer Su solicitud, de lo contrario nos reservamos el derecho de cometer cualquier error que esté fuera de nuestro control. Además, nuestra Empresa podrá rechazar solicitudes que sean injustificadas, excesivas, abusivas, inexactas o, en general, ilegales de acuerdo con las disposiciones de la ley. En todo caso, Usted deberá proporcionarnos hechos y/o hechos concretos y veraces para poder responder y/o satisfacer Su solicitud, de lo contrario nos reservamos el derecho de cometer cualquier error que esté fuera de nuestro control. Además, nuestra Empresa podrá rechazar solicitudes que sean injustificadas, excesivas, abusivas, inexactas o, en general, ilegales de acuerdo con las disposiciones de la ley. En todo caso, Usted deberá proporcionarnos hechos y/o hechos concretos y veraces para poder responder y/o satisfacer Su solicitud, de lo contrario nos reservamos el derecho de cometer cualquier error que esté fuera de nuestro control. Además, nuestra Empresa podrá rechazar solicitudes que sean injustificadas, excesivas, abusivas, inexactas o, en general, ilegales de acuerdo con las disposiciones de la ley.

1. GENERAL LEGAL TERMS
2. Copyright

1.1 The Company is the legal owner of all Intellectual Property Rights in the Platform and the Service and grants Travelers the right to access the Platform and use the Service under these Terms of Use (“License”). The limitations of the License are referred to the PLATFORM ACCEPTABLE USE POLICY of the Platform. 1.2 The Company owns and retains in its possession and ownership all right, title and interest in and to the Platform and the Service, its functions and features (indicatively but not restrictively: its Software, its programs, philosophy, appearance, methodology and technique by which it has been designed, its model, algorithms, information and materials, know-how about the Platform, the Service and the Software, as well as its modifications, notifications, improvements, parameterizations, derived functions, manuals and other documents related to the Implementation and operation of the Platform 1.3 All content of the Platform/Service, such as texts, graphics, logos, icons, images, etc., are property of the Company and are protected by Spanish Legislation, European Law and the International Conventions and therefore the Traveler has no rights over the Platform/Service other than those granted to it under the License under these Terms of Use. 1.4 The names, images, logos and distinctive elements that represent Our Company and its products/services, such as the brand “TAXI SERVICES PROVIDER”, TAXI SERVICES PROVIDER SL” and the products/services provided under this brand and/or any of its derivatives, or compound, homonymous or similar names, and/or any other logos, brands and distinctions, trade secrets, patents and any other intellectual property rights with respect to the Platform/Service and the functions known to the Traveler. through the Service, are exclusive trademarks and distinctive features of the Company and are protected by UK, European and international trademark laws, and intellectual property and competition law. In any case, your exposure to the Platform will not grant You and/or any third party a license or right to use them. 1.5 With these General Terms of Use, we grant you a limited and non-transferable license to access and use the Platform and the Service, but not permission to download the Content and Code of the Platform in whole or in part, unless we grant you our express written permission. This license does not allow any resale or commercial use of the Platform/Service or its content, collection and use of our catalogues, our products, our commercial policy, data mining, etc. You are entitled to use the above for your personal use only.  1.6 You may not use any “back labels” or any other “hidden text” based on our Company's brand names or trademarks without our express written consent. In case of unauthorized use, the License granted will cease to be valid. The same applies to any use of our Company's logos and trademarks. Any copying, analogue/digital recording and mechanical reproduction, distribution, transmission, downloading, processing, resale, of part or all of the Platform Content for any purpose other than strictly personal use is prohibited, unless we give our written consent. collection and use of our catalogues, our products, our commercial policy, data mining, etc. You have the right to use the above for your personal use only. 1.6 You may not use any “back labels” or any other “hidden text” based on our Company's brand names or trademarks without our express written consent. In case of unauthorized use, the License granted will cease to be valid. The same applies to any use of our Company's logos and trademarks. Any copying, analogue/digital recording and mechanical reproduction, distribution, transmission, downloading, processing, resale, of part or all of the Platform Content for any purpose other than strictly personal use is prohibited, unless we give our written consent. collection and use of our catalogues, our products, our commercial policy, data mining, etc.

2. Technical support: platform improvements

The Company has no obligation and is not currently obligated to provide technical support, improvements, customizations and/or renewals to the Platform and/or the Service. You may update the Platform and the Platform only from time to time and at your sole discretion. You may also need to perform software updates, otherwise the Company has no responsibility for incompatible features of the version of the Platform you are using. In any case, you acknowledge and agree that these General Terms govern any current version of the Platform and the Service.

3. Outlinks

The Platform may contain links to third party websites whose information and data protection practices are different from those of the Company. The Company is not responsible for the data or information protection practices used by third parties on their websites. It is recommended that you read and understand their terms of use and privacy policy before using other websites. The Company does not verify the availability, content, privacy policy, quality and integrity of other websites to which the Platform may refer through "links", hyperlinks or banners. Under no circumstances will the Company be deemed to adopt or accept the content or services of the websites and pages to which it refers or to be in any way affiliated with them.

4. Contact

By using the Platform/Service, you agree to receive electronic communications from us and unreservedly agree that they comply with all legitimate written communication requirements as to the reason for which they are created. For any complaint, comment, suggestion, etc. that you wish to send us, please contact our Customer Service at bookings@taxitourspain.com

5. final conditions

These General Terms are the final and only terms in force, in relation to the provision of the Service by the Company to the User and any previous terms, prior agreements and arrangements, written or oral between the Company and the User regarding the use of the Service. Service are repealed.

6. Resignation

Any delay, negligence or tolerance by the Company in enforcing the User's adherence to any of these terms will not constitute a waiver or prejudice to any of the rights of the Company. In the event that any term of this document is declared null and void by any competent Court or Authority and, therefore, unenforceable, such term will not invalidate the remaining terms of this document, which will remain in full force and effect.

7. Invalidity of the Terms

In the event that any part of this document is declared invalid or void by court decision, such invalidity will not affect the validity of the remaining part of these General Terms, which will remain valid as if the invalid part had been deleted. The Company will try to replace any invalid term with a new valid one, the effect of which will be as similar as possible to that of the cancelled.

8. Assignment

You may not assign this Agreement without Company's prior written approval, but Company may assign it without Your consent to (i) a parent or subsidiary company, (ii) an asset purchaser, or (iii) a successor to a merger . Any attempted assignment of the Agreement, in violation of this article, is void.

9. Applicable Law – Jurisdiction

Any dispute between the parties in relation to the Platform, the interpretation, the nullity of the terms of the contract, the existence or non-existence of rights and obligations of the contracting parties under the contract or even tort, will be interpreted in accordance with the laws of England and Wales. and shall be subject to the exclusive jurisdiction of the competent courts of the City of London, to which jurisdiction the parties voluntarily submit.

10. Cookies

Cookie list

A cookie is a small piece of data (text file) that a website, when visited by a user, asks your browser to store on your device to remember information about you, such as your language preference or login information. session. We set those cookies and call them first party cookies. We also use third-party cookies, which are cookies from a different domain than the domain of the website you are visiting, for our advertising and marketing efforts. More specifically, we use cookies and other tracking technologies for the following purposes:

Performance cookies

These cookies allow us to count visits and traffic sources so that we can measure and improve the performance of our site. They help us learn which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site and we will not be able to monitor its performance.

Performance cookies
Cookie subgroup	Cookies	Cookies used
taxitourspain.com		first party
taxiservicesprovider.com		first party
taxitourspain.com		first party
		Third
		Third

Targeting cookies

These cookies may be set through our site by our advertising partners. Those companies may use them to build a profile of your interests and show you relevant ads on other sites. They do not store personal information directly, but are based on the unique identification of your Internet browser and device. If you do not allow these cookies, you will experience less targeted advertising.

Targeting cookies
Cookie subgroup	Cookies	Cookies used
		first party
		first party
		Third
		Third
		Third
		Third
		Third
		Third
		Third
		Third
		Third
		Third
		Third
		Third
		Third
		Third
		Third
		Third
		Third
		Third
		Third
		Third
		Third
		Third
		Third
		Third
		Third
		Third
		Third
		Third

Strictly necessary cookies

These cookies are necessary for the website to function and cannot be disabled in our systems. They are generally only set in response to actions by you that amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms. You can set your browser to block or warn you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Strictly necessary cookies
Cookie subgroup	Cookies	Cookies used
www.taxitourspain.com		first party
		first party
		first party
		Third

functional cookies

These cookies allow the website to provide better functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

functional cookies
Cookie subgroup	Cookies	Cookies used
		first party
		first party

1. PLATFORM ACCEPTABLE USE POLICY
2. Users and their Authorized Users are obliged to use the Platform in accordance with these General Conditions and all applicable laws and regulations, as well as in accordance with the principles of good faith and morality and business ethics.
3. The aforementioned persons are prohibited from:

2.1 Any use of the Platform for purposes other than the purpose of using the Service for commercial purposes.

2.2 Any access or attempted access to information and data (including personal data) transmitted through the Platform, for which you do not have authorization or authority to use

2.3 Access to the Platform to create or produce a product or service that is competitive with the Platform and the Platform Software.

2.4 Use of the Platform for the purpose of providing services to third parties other than those permitted in the General Conditions.

2.5 The sale, lease, alienation, transfer, assignment, concession, presentation, transmission and, in general, the commercial exploitation of the License to access and use the Service and the rights granted by the License in accordance with the General Conditions of Use.

2.6 Provide in any way and by any means to third parties access to the Platform and any data (including personal data) and information for non-legitimate or unauthorized purposes.

2.7 The transmission of viruses, the transmission of documents and Information that are illegal, harmful, offensive, threatening, defamatory or dangerous for the security of the Platform and for the reputation of the Company, its Affiliates and Partner Companies and other Users of the Platform .

2.8. The publication of messages, Information, Documents and other data, as well as the transfer of any data (including personal data) and information that may contain abusive, threatening, offensive, defamatory and, in general, illegal content.

2.9 Any action that is or is considered detrimental to the interests of the Company, its Affiliates and/or Associated Companies and other Users of the Platform, or that may prevent the use of the Service by any third party.

2.10 Sell, assign, rent, transmit, process to any third party and for any purpose any data that is related to any use of the Platform and the Service in general.

2.11 Post or transmit content that is inappropriate, illegal, abusive, harmful, threatening, offensive, libelous, defamatory, vulgar, obscene, pornographic, blasphemous and in any way contrary to morality or that constitutes a violation of the privacy of another person or that is confidential, shows empathy, may cause unnecessary discomfort, inconvenience or stress to others, expresses racial, religious, national and other distinctions, may cause harm to minors in any way, violates the spiritual rights or other proprietary rights of others , is used to collect or retain the personal data of others, promote alcohol, drugs, cigarettes, gambling, weapons, explosives, throw pyramid shapes, illegal activities, or otherwise violate the law or Terms of Use, advertise, promote, recommend or encourage conduct that could be considered a criminal act that would incur civil liability or violate the law or violate the rights of any third party in any country in the world, or that contains software viruses or any other code, files or programs designed to interrupt, damage, impede or destroy any computer software, equipment or hardware, or could be considered inappropriate in the sole judgment of the Company.

2.12 Any form of hacking, hacking and/or interception of data (including personal data) and information.

2.13 Importing into the Platform, sending and forwarding of information or software programs that may contain viruses or other harmful features that may cause the Platform to malfunction or cause traffic to the Service, which may make it difficult for users to use.

2.14 The use of the Platform in any way that, regardless of its purpose (fraudulence or negligence), may cause a malfunction of the Service.

2.15 License, resale, lease, assignment, subcontracting and, in general, any provision of the Service to third parties for any use and purpose other than those expressly permitted here.

2.16 Decompilation, duplication, reproduction, falsification, distribution, presentation, software included in the Service or part of it and/or any processing of the source code.

2.17 Link the Platform with any User Product/Service without the express written consent of the Company.

2.18 Any action that may affect the ability of other Users to make use of the Service, or circumvent the rights of other Users, such as their intellectual property rights, personal data, etc.

2.19 The use of mechanisms, software or other actions that prevent the normal operation of the Platform.

2.20 Any copy, analog/digital recording and mechanical reproduction, distribution, transfer, download, processing, resale, creation of derivative works of the Platform and its components described herein.

3. In the event that the aforementioned persons have doubts about whether an action or omission constitutes a violation of this Platform Acceptable Use Policy and/or, if they wish to inform the Company, of any violation of this Policy that has come to their attention . notification, they may contact the Company.